Technical Account Manager

wePlace; Pretoria; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A technology solutions company in Gauteng is seeking an experienced Account Manager to manage high-value customer accounts. You will focus on client service, revenue growth, and customer satisfaction, requiring strong relationship-building skills and a background in IT solutions. The role involves working with clients to optimize their technology solutions and driving collaborative initiatives to enhance their business outcomes.

Qualifications

• 2–5 years of account management experience in IT and technology.
• Ability to build strategic relationships with clients.
• Experience in managing strategic accounts and driving revenue.

Responsibilities

• Manage client accounts and build strong relationships.
• Conduct regular reviews to ensure client satisfaction and success.
• Negotiate contracts and identify growth opportunities.

Skills

Account management experience

Enterprise sales processes

Solution selling

Analytical mindset

Fluent in English

Presentation and communication skills

Negotiation skills

Business development experience

Job description

Overview

You will be a crucial member of a growing team that will manage high-value Resourcing and Technology Solutions Customers with the goal of activating, nurturing, and growing these customer accounts. You will look to establish and strengthen your client relationships with a focus on driving revenue, product education & customer satisfaction. Success in this position requires a focus on client service, the ability to thrive in a dynamic work environment, and the ability to help shape and sell scalable solutions to grow and support the customers.

Responsibilities

• Raise the bar: Be results-focused, grow revenue, educate, and lead strategic conversations with the clients and vendors. Identify and create compelling sales propositions utilising internal and external data for clients in specific industries or objectives that can be pitched with minimal customization.
• Make your own discoveries: Grow a deep understanding of UiPath, Power Automate, Azure Cognitive Services and AiForged products, processes and tools. Demonstrate expertise in all matters relevant to your book of business, excluding escalation and troubleshooting to resolve client issues.
• Assume ownership: Work with small and medium clients to optimize and improve the performance of their TikTok campaigns and identify programmatic ways to do this at scale. Understand their business objectives and determine the right course of action with a view on helping them grow their business.
• Embrace change as an opportunity: Maintain a growth mindset—learning if you don’t understand, accepting challenges, growing through failure; viewing uncertainty as an opportunity to thrive.
• Collaboration creates value: Support new team members as they learn about our products and processes. Share knowledge and empower peers. Liaise with cross-functional teams on structuring and executing operational and strategic initiatives.
• Relationship Management: Manage internal communications between clients and the teams in the organisation. Develop and maintain stakeholder relationships within the client’s business, especially IT and operations units, to ensure expectations and priorities are clear and that required support is in place to achieve engagement objectives. Build trust by understanding and anticipating client needs and assist with general requests or issue escalations as needed.
• Account Growth: Negotiate contracts with the client and establish initiative timelines with related client budgets, including negotiating contracts and agreements to maximize revenue. Grow the account by prospecting, evaluating, and proposing additional products and services in support of the client’s business and technology objectives.
• Delivery Assurance: Act as the voice of the customer when liaising with internal teams to ensure initiatives meet requirements; oversee planning, management and implementation of client projects related to company products & services to fulfil all client commitments.
• Account Planning: Create an annual account plan aligned with client and company objectives detailing opportunities to pursue, relationships to nurture, and account risks. Manage and report regularly against the account plan.

Expectations

• An Account Manager must maintain and/or exceed the current monthly revenue on each account.
• Build strong relationships with allocated databases to understand client needs and assist with additional solutions.
• Assist allocated client base with resourcing, license renewals and upsells.
• Serve as the link between the company and allocated clients to direct queries to relevant departments and provide timely feedback.
• Identify and facilitate sales and business growth opportunities and keep business goals on the operations leadership teams’ radar.
• Drive collaboration across industries and service lines, including collaboration, performance, cross-sell and upsell opportunities.
• Ensure effective implementation of strategies and plans through thought leadership to maximize performance and achieve objectives.
• Maintain an extensive network of internal and external contacts to ensure the account is well managed against business, economic and commercial challenges and opportunities.
• Lead relationship-building initiatives with vendors, including negotiations on pricing, procurement, and product updates.

Skills

• Extensive account management experience, 2–5 years, with a track record in IT, technology and solution selling.
• Deep understanding of enterprise sales processes.
• Experience managing strategic accounts with a focus on solution selling and driving revenue and resourcing.
• Analytical mindset, structured, highly driven, and solution-oriented.
• Fluent in English, both written and verbal.
• Excellent presentation and communication skills.
• Ability to build strategic relationships and strong business acumen.
• Knowledge of a range of marketing tools and excellent negotiation skills.
• Ability to drive and coordinate projects and achieve goals through teamwork and collaboration.
• Business development and sales experience with demonstrated growth results.
• Proven ability to identify and execute plans to achieve desired outcomes.
• A high level of initiative, drive, and determination to set targets and achieve goals through exceptional customer satisfaction.

Should you not receive a response from us within one week of your application, your application has unfortunately not been successful.