Team Leader Inbound/Outbound

Absa Group; Pretoria; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A prominent financial institution in Pretoria is looking for a professional to plan and manage operations related to Vehicle and Asset Finance. The role involves coaching team members, ensuring compliance with standards, and maximizing recoveries through effective collections tactics. Applicants should have an NQF Level 7 qualification. The position emphasizes leadership in operational excellence and customer account rehabilitation.

Qualifications

• NQF Level 7 qualification is required.

Responsibilities

• Coach, mentor and manage team members toward driving business objectives.
• Continuously plan the execution of team duties against plan and service level requirements.
• Supervise and support the execution of priorities by team against service level agreements.
• Ensure compliance with relevant control and quality standards.
• Manage customer Vehicle and Asset Finance Off Balance Sheet debt through effective collections tactics.

Skills

People Management

Operational Excellence

Capacity Planning

Compliance and Risk Management

Education

Higher Diplomas in Business, Commerce and Management Studies

Job description

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

To plan, manage and monitor the implementation of operations related activities and processes in order to deliver on approved operational plans in an effective and efficient manner.

Job Description

People Management: Coach, mentor and manage team members toward driving business objectives and ensuring colleague development.

• Capacity Planning: Continuously plan the execution of team duties against plan and service level requirements.
• Operational excellence: Supervise and support the execution of priorities by team against service level agreements and customer outcomes.
• Compliance and Risk Management: Ensure that all team activities are in adherence to relevant control and compliance requirements, and quality standards.
• Administration: Effectively fulfil all required administrative duties, including tracking and reporting.

To manage customer Vehicle and Asset Finance Off Balance Sheet debt through effective and efficient collections tactics in order to maximise recoveries for Absa. This will involve negotiating repayment from customers with the objective of rehabilitating customer accounts.

NQF Level 7 is required.

Education

Higher Diplomas: Business, Commerce and Management Studies (Required).

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised.