Systems Support Technician

NHS Scotland; Newcastle Local Municipality; On-site; ZAR 553 000 - 775 000; Full time

Job summary

A healthcare organization is seeking an ICT Systems Support Technician to join their ICT Service Delivery team. This dynamic role requires strong technical skills in IT support, network troubleshooting, and experience with Windows systems. The technician will support over 6,000 users across NHS partner sites, ensuring systems are operational. A 24x7 on-call rota and UK work eligibility are mandatory. Interested applicants can expect to be part of a supportive team that values equality and diversity.

Qualifications

• Experience in IT support within a large or complex organisation.
• Strong skills in hardware, software, and network troubleshooting.
• Ability to communicate effectively and solve problems.

Responsibilities

• Support and maintain ICT systems for 6,000+ users.
• Provide technical and user support for laptops, PCs, and servers.
• Ensure cyber resilience and ICT compliance.
• Participate in a 24x7x365 On-call rota.

Skills

IT support experience

Strong technical skills in hardware

Software troubleshooting skills

Network troubleshooting

Solid communication skills

Problem-solving skills

Tools

Windows

Windows Server

AD, Azure

Intune

SCCM

Microsoft 365

Database Replication Software

Helpdesk Ticketing systems

Job description

SCOTTISH AMBULANCE SERVICE

ICT Systems Support Technician

Inverness

The Scottish Ambulance Service is seeking a dedicated and proactive Systems Support Technician to join our ICT Service Delivery team. You’ll play a vital role in supporting and maintaining ICT systems for over circa 6,000 users across 150 SAS sites and 30 NHS partner sites. This is a fantastic opportunity to work in a dynamic environment, supporting critical systems that underpin emergency healthcare delivery across Scotland.

The post will provide technical and user support for all ICT systems, including laptops, PCs, servers, and specialist hardware. The postholder will support and maintain core SAS ICT systems (e.g., Ambulance Control Centre systems, back-office systems etc). The postholder will also work closely with colleagues to ensure cyber resilience and ICT compliance.

You’ll require experience in IT support, ideally within a large or complex organisation and have strong technical skills in hardware, software, and basic network troubleshooting. Knowledge of the following technologies is essential.

• Windows & Windows Server
• AD, Azure
• Intune, SCCM
• Microsoft 365 and cloud computing
• Supporting a range of modern Print Technologies.
• Graphical Information Systems.
• Disk Array Storage Systems.
• Database Replication Software.
• Network Storage and Backup Utility Software.
• Intranet and Internet based application software and Communication Protocols.
• Mobile Data Application Software and Communication Protocols
• Helpdesk Ticketing systems

The successful candidate will have solid communication and problem-solving skills, with the ability to work independently and as part of a team. You’ll be part of a supportive, forward-thinking ICT Team delivering essential digital services to front line emergency healthcare.

The hours of work will be 8am-4pm Monday to Friday. It will be based at Inverness. The successful post holder will also require to participation on a 24x7x365 On-call rota. The role may also require significant travel across Scotland.

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.

As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK website here.

Please note that SAS is NOT licensed to issue certificates of sponsorship under current UK Visas and Immigration (UKVI) regulations. Applicants must have the right to work in the UK without requiring sponsorship to work with us.

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.