Support Technician

ICTEngage; Centurion; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A technical service company in Centurion seeks a Technical Service Support Engineer to administer and troubleshoot Voice and Data Networks. Responsibilities include setup of VPNs, customer support, and network maintenance. Ideal candidates should have over 3 years of experience in a similar role, a strong background in networking, and excellent customer service skills. This role is full-time with a focus on quality work under fast-paced conditions.

Qualifications

• 3+ years experience in a similar role.
• Good understanding of VOIP environments.
• Ability to communicate effectively and manage conflict.

Responsibilities

• Setup VPNs and port forwards on routers.
• Assist with internal troubleshooting and problem resolution.
• Provide 3CX support to users.

Skills

Data networking

Voice networking

Customer service

Time management

Problem solving

Job description

Overview

The Technical Service Support Engineer administers troubleshoots and maintains Voice and Data Networks including the routers gateways and PBX phones. This person will also be responsible for configuring network and voice solutions for clients as per their requirements.

Customer Service. Act as primary interface to all users to resolve problems reported. Respond to tickets on the CRM system in a timely manner. Provide troubleshooting and technical support via phone, email and face-to-face to end users. Keep end users informed on progress with problem resolution. Advise users regarding the product’s proper use and address specific user issues. Escalate and report on the status of all problems as and when required by management. Other technical duties.

Responsibilities

• Setup VPNs and port forwards on routers.
• Make changes to routers as per client’s requirements.
• Do preventative maintenance on routers, updates & scheduling reboots.
• Log onto routers to check the current configuration thereof to make sure everything is up to standard.
• Setup domains for websites, email, POP3 and Exchange.
• Create users on Active Directory and setting up permissions.
• Install and configure desktop computers and software.
• Assist in voice related Porta issues.
• Setting up VPNs between sites.
• Do domain transfers.
• Change and manage the DNS records on the servers.
• Point websites on ISS server to other websites and make general changes.
• Manage and configure PRTG.
• Setup wireless APs for clients.
• Setup QoS on routers.
• Assist with internal troubleshooting and problem resolution as and when required at the office.
• Support and maintenance of MS Windows and MS Exchange environments.
• Testing installation and maintenance of network related problems.
• Provide 3CX support to users and assist them with problems.
• Monitor the infrastructure and act on any failures.

Requirements

• REQUIRED KNOWLEDGE SKILLS AND ABILITIES :
• Experience with data networking including implementation of VPN connections, firewall configuration and network routing is preferable.
• Good understanding of voice networking and VOIP environments.
• Be able to work in a team.
• Be customer service focused.
• Be able to work in a fast-paced environment.
• Have good time management skills.
• Be able to work under stressful conditions.
• Be able to communicate effectively and clearly.
• Demonstrate professional attributes.
• Be able to manage conflict.
• Proper technical knowledge (analogue, digital and VoIP services, IP networking and data service provision).
• 3+ years experience in a similar role; provide good quality work; very strong analytical, problem solving and decision making skills; effective task execution; customer service focused; ability to work in a fast-paced environment; ability to work under stressful conditions; ability to communicate effectively and clearly; demonstrate professional attributes; excellent attention to detail; ability to prioritize work schedules and manage multiple projects simultaneously; demonstrate ability to be assertive and self-motivated; influencing skills; lead with confidence; be able to work overtime and standby as required; be able to focus on the requirements as set by management; punctual administration skills; valid driver\'s license and own transport.

Education

3+ years experience in a similar role; provide good quality work; very strong analytical, problem solving and decision-making skills; effective task execution; customer service focused; ability to work in a fast-paced environment; ability to work under stressful conditions; be able to communicate effectively and clearly; demonstrate professional attributes; excellent attention to detail; ability to prioritize work schedules and manage multiple projects simultaneously.

Key Skills

Change Management, API, ABAP, Facility Management, Games, Claims

Employment Type : Full Time

Experience : years

Vacancy : 1