Support Consultant

Ditto Hire; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading recruitment technology company in Cape Town is looking for a Support Consultant. The ideal candidate should have a strong customer support background and excellent communication skills. Responsibilities include providing support to customers through various channels and documenting activities. A competitive compensation package and professional development opportunities are provided.

Benefits

Competitive compensation

Comprehensive time-off policies

Collaborative office culture

Accelerated professional development

Qualifications

• Background in customer support is essential.
• Experience in supporting large platforms is beneficial.
• Strong communication and time management skills required.

Responsibilities

• Provide friendly and efficient support to customers via various channels.
• Document activities accurately through the ticket system.
• Communicate effectively with customers and colleagues.

Skills

Customer support background

Excellent communication skills

Ability to learn quickly

Job description

Join the future of work!

Ditto Hire is a technology company offering staffing firms and hiring managers best-in-class recruitment software to help them find, manage, market and place top candidates. We are currently looking for a Support Consultant to help us service growing our customer base. If you are ready to go to the moon, Ditto Hire is the company to help you get there.

What you need

• Customer support background
• Experience in support on large platforms
• Excellent communication skills
• Ability to learn quickly

Duties

• Provide friendly and efficient support to customers via telephone / email / support systems
• Accurately record and document activity through the ticket system
• Ensure effective communication with customers, colleagues, and management
• Perform adhoc functions, projects, training

More about you

• Resourceful with a strong sense of urgency
• Friendly and helpful
• Excellent telephone manners
• Ability to take initiative and solve problems
• Good time management skills
• Ability to work under pressure
• You like to share knowledge
• Quick learner and comfortable in a dynamic tech environment

What We Will Give You

• Competitive compensation (base salary with commission)
• Comprehensive time-off & generous leave policies
• Excellent working environment with exceptionally smart people
• Collaborative, transparent and fun office culture
• Accelerated professional development
• Constant learning and improvement