Store Manager- Vaal

Cash Crusaders Retail (Pty) Ltd; Johannesburg; On-site; ZAR 400,000 - 500,000; Full time

Job summary

A leading retail company is seeking a Store Manager to drive store performance and foster a strong customer-first culture. The ideal candidate will have proven retail management experience, excellent people management skills, and a passion for customer service. This role involves overseeing day-to-day operations, ensuring effective inventory management, and providing exceptional customer experiences. Working hours include weekends and public holidays.

Qualifications

• Proven retail management experience.
• Strong leadership and people management skills.
• Excellent communication and organisational skills.

Responsibilities

• Drive store performance to achieve and exceed sales targets.
• Oversee inventory controls and ensure effective stock management.
• Ensure exceptional customer experiences that exceed expectations.

Skills

Leadership

Customer service

Organizational skills

Communication

Results-oriented

Job description

Overview

Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as a Store Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.

Responsibilities

• Operational Management: Drive store performance to achieve and exceed sales targets. Maximise income streams through effective promotion of add-ons, GP, and other revenue channels. Ensure consistent implementation of merchandising and marketing standards. Attract and retain a strong and loyal customer base.
• Inventory Management: Oversee inventory controls and ensure effective stock management. Monitor store performance in line with stock availability and customer demand.
• Customer Service: Ensure exceptional customer experiences that exceed expectations. Review and act on Mystery Shopper reports and customer feedback. Resolve product and service-related complaints quickly and effectively. Lead by example in reinforcing a customer-first culture among staff.
• People Management: Train, develop and motivate staff to reach full potential. Plan for succession and promote internal growth. Manage performance consistently and fairly. Foster a positive, engaging and productive working environment.
• Administration & Compliance: Ensure strict adherence to company policies, systems, and procedures. Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files.

Qualifications

• Proven retail management experience
• Strong leadership and people management skills
• Excellent communication and organisational skills
• Target and results-oriented mindset
• Passion for customer service and retail excellence

Working Hours : Retail hours, including weekends and public holidays