Store Manager

GALXBOY; Pretoria; On-site; ZAR 400,000 - 500,000; Full time

Job summary

GALXBOY is seeking a dedicated Store Manager to oversee daily operations and enhance customer satisfaction at their store. The ideal candidate will manage sales performance, lead a motivated team, and ensure efficient eCommerce operations while maintaining a focus on inventory management and exceptional customer service.

Qualifications

• 3 years’ experience in retail management required.
• Familiarity with eCommerce operations is advantageous.
• Strong leadership and motivation skills essential.

Responsibilities

• Supervise daily operations and ensure sales targets are met.
• Conduct regular staff training and performance appraisals.
• Manage inventory and oversee order fulfilment processes.

Skills

Leadership

Customer-focused mindset

Problem-solving

Education

Matric

Relevant tertiary qualification

Tools

Shopify

Job description

GALXBOY is a proudly South African streetwear brand that emerged from the underground, rebellious youth culture found in the country’s urban hubs. Built on a foundation of ambition, collaboration, and persistence, it has grown into a leading national label. Known for its bold designs and deep cultural relevance, GALXBOY reflects a new generation of South Africans who embrace their identity with confidence and style.

MAIN PURPOSE OF THE JOB

To be professional and customer service-oriented and oversee daily operations at our store. As the store manager, you will supervise the operational and organisational standards of the store. Your duties will include undertaking administrative tasks, monitoring inventory levels, and developing business strategies.

The ideal candidate must be able to improve customer satisfaction and meet monthly sales goals. In addition to being an excellent communicator, you should also demonstrate outstanding leadership and interpersonal skills.

KEY AREAS OF RESPONSIBILITY

Sales and Business Development

• Drive and monitor sales performance (UPT, ATV, and turnover).
• Lead by example and support staff to achieve individual and team sales targets.
• Provide coaching to deliver exceptional in-store customer service.
• Identify sales trends through market and area analysis and communicate findings to the regional manage.

Team Management

• Conduct regular staff training and team meetings, keeping attendance records.
• Ensure all team members are informed of company updates, procedures, and sales focus areas.
• Complete and manage staff rosters based on the store’s staffing requirements.
• Monitor individual staff performance and conduct appraisals with developmental feedback.

eCommerce Operations & Order Fulfilment

• Accurately pick and pack customer orders in line with online sales and quality standards.
• Oversee the packing process to ensure damage-free and presentable orders.
• Monitor and manage the order queue and dispatch deadlines from eCommerce platforms.
• Use eCommerce systems (e.g., Shopify) to track and fulfil orders.
• Collaborate with the warehouse or courier providers for timely deliveries and returns handling.

Inventory Management

• Minimise shrinkage and ensure stock levels are accurate and well documented in the POS system.
• Receive and process stock deliveries same day, including tagging, steaming, and capturing.
• Organize the stockroom to facilitate timely replenishment and order processing.
• Perform weekly and monthly cycle counts, submitting verified reports.
• Place replenishment orders and ensure returns or transfers are processed promptly.

Operations Management

• Manage store opening and closing procedures, time and attendance, and daily operations.
• Reconcile daily cash-ups, investigate discrepancies, and report losses where needed.
• Monitor store expenses (stationery, cleaning, refreshments) within allocated budgets.
• Enforce company risk control procedures and loss prevention measures.
• Handle refunds, exchanges, and escalate complaints or unusual cases to operations.

Administration & Reporting

• Submit accurate and timely month-end reports (e.g., time sheets, sales dashboards, staff purchases).
• Maintain up-to-date training registers and compliance records.
• Utilise tools such as the manager's dashboard to track performance and operational data.

Skills And Personal Attributes

• Matric (compulsory), a relevant tertiary qualification is advantageous.
• Minimum 3 years’ experience in retail management, with exposure to eCommerce operations.
• Familiarity with eCommerce platforms such as (ie. Shopify)
• Strong leadership and team motivation skills.
• In-depth knowledge of retail operations, order fulfilment, and inventory control.
• Customer-focused mindset with excellent problem-solving ability.