Store Manager

Cash Crusaders; Bethlehem; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading retail company in Free State is seeking a Store Manager to drive store performance and develop a high-performing team. This role focuses on operational excellence and enhancing customer satisfaction. Ideal candidates should possess retail management experience and strong leadership skills. Responsibilities include achieving sales targets, ensuring top-notch customer service, and training staff. Candidates must be passionate about retail excellence and available to work retail hours, including weekends and public holidays.

Qualifications

• Proven retail management experience.
• Strong leadership and people management skills.
• Excellent communication and organisational skills.
• Target and results-oriented mindset.
• Passion for customer service and retail excellence.

Responsibilities

• Drive store performance to reach sales targets.
• Maximise income streams through promotion of add-ons.
• Ensure exceptional customer experiences.
• Train and develop staff to reach full potential.
• Ensure adherence to company policies.

Skills

Retail management experience

Leadership skills

Communication skills

Organizational skills

Target-oriented mindset

Passion for customer service

Job description

Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as a Store Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.

Key Responsibilities

Operational Management

• Drive store performance to achieve and exceed sales targets.

• Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.

• Ensure consistent implementation of merchandising and marketing standards.

• Attract and retain a strong and loyal customer base.

Inventory Management

• Oversee inventory controls and ensure effective stock management.

• Monitor store performance in line with stock availability and customer demand.

Customer Service

• Ensure exceptional customer experiences that exceed expectations.

• Review and act on Mystery Shopper reports and customer feedback.

• Resolve product and service-related complaints quickly and effectively.

• Lead by example in reinforcing a customer-first culture among staff.

People Management

• Train, develop and motivate staff to reach full potential.

• Plan for succession and promote internal growth.

• Manage performance consistently and fairly.

• Foster a positive, engaging and productive working environment.

Administration & Compliance

• Ensure strict adherence to company policies, systems, and procedures.

• Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files.

What We’re Looking For

• Proven retail management experience

• Strong leadership and people management skills

• Excellent communication and organisational skills

• Target and results-oriented mindset

• Passion for customer service and retail excellence

Working Hours

Retail hours, including weekends and public holidays