Site Supervisor

Red Ember Recruitment (PTY) Ltd; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A recruitment agency is seeking a Site Supervisor to lead and supervise on-site operations in Johannesburg. Responsibilities include managing Temporary Associates, ensuring compliance with regulations, and maintaining strong client relationships. The ideal candidate will have Grade 12 and experience in warehouse operations, alongside good communication and leadership skills. This role offers an exciting opportunity for those motivated to ensure high standards of service delivery and operational efficiency.

Qualifications

• Professional manner and positive attitude.
• Ability to work under pressure and meet deadlines.
• Knowledge of recruitment processes.

Responsibilities

• Lead and supervise Temporary Associates on-site.
• Monitor daily operations for compliance with regulations.
• Conduct performance evaluations and provide feedback.

Skills

Good communication skills

Attention to detail

Self-motivated

Knowledge of Health & Safety regulations

Warehouse experience

Education

Grade 12

Job description

Red Ember Recruitment is seeking to hire a Site Supervisor on behalf of our client based in Johannesburg.

Client & Team Management

• Lead, supervise, and motivate Temporary Associates on-site. Participate in training and upskilling initiatives to ensure Associates meet client expectations.
• Monitor daily operations and ensure Associates comply with client rules, regulations, and Health & Safety requirements.
• Oversee attendance, absenteeism, and timesheet records, intervening where performance or compliance issues arise.
• Approve team leave requests in line with company policy, and provide feedback to the Business Line Manager on Associate performance and development.
• Implement, maintain, and communicate all relevant company policies and procedures to the team.
• Report Health & Safety incidents on-site as required.

Recruitment & Client Service

• Ensure client requirements are met through effective recruitment and placement of suitably competent Associates.
• Build and maintain strong client relationships while increasing headcount and market share per client.
• Respond professionally to client queries, complaints, or escalations, ensuring timely resolution.
• Maintain an updated Associate database and participate in client inductions and onboarding.
• Ensure all client service obligations under Service Level Agreements are met, and manage client perceptions positively.

Operational Management & Process Improvement

• Oversee daily operations, ensuring compliance with organizational procedures and legislative requirements.
• Conduct regular checks of Associate performance, attendance, and payroll documentation.
• Identify process gaps and implement corrective measures to improve efficiency and service delivery.
• Ensure cost to serve client margins are maintained and escape operational challenges to the Business Line Manager.
• Support organizational development by providing feedback on client growth opportunities.

Analysis & Reporting

• Compile, review, and submit operational reports, including attendance, compliance, and payroll documentation.
• Monitor daily operations and escape issues or breaches to management.
• Conduct trend analysis on client and Associate performance to improve service delivery and mitigate risks.
• Maintain accurate records of invoices, Associate files, and statutory compliance documentation.

Performance Management

• Conduct regular performance evaluations of Associates and provide constructive feedback.
• Monitor timekeeping, adherence to procedures, and SLA compliance.
• Recognize excellent performance and implement coaching or corrective measures as required.
• Ensure team performance aligns with quality standards and client expectations.

Training & Development

• Identify training needs for Associates and escape to management.
• Provide guidance, coaching, and mentoring to ensure team competency and professional development.
• Keep the team updated on changes to company policies, procedures, and client requirements.
• Document and share best practices and operational tips to enhance efficiency and service quality.

Requirements

• Grade 12.
• Professional manner, positive attitude, and empathy.
• Good communication skills at all levels.
• Knowledge of recruitment and internal administration processes.
• Attention to detail and accuracy.
• Self-motivated, high level of energy.
• Ability to work under pressure and meet deadlines.
• Working knowledge of BCOE, WCA / IOD, Health & Safety, Benefits, and Bargaining Councils / LRA.
• Warehouse experience