Service Advisor

Drive Auto Group; Wes-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An automotive service company in South Africa is looking for a Service Advisor to join their team. The role involves coordinating the service process, meeting customers, and making repair recommendations. Candidates should have at least a year of experience, preferably in the automotive sector, and possess strong communication skills, attention to detail, and the ability to thrive in a fast-paced environment. Competitive compensation and a collaborative work culture are offered.

Benefits

Competitive compensation plans

Collaborative team dynamic

Health and wellness initiatives

Community involvement activities

Employee purchase plans

Qualifications

• Minimum of 1 year experience in a related role.
• Experience in the automotive industry is preferred.
• Ability to work efficiently in a fast-paced environment.

Responsibilities

• Schedule and arrange efficient diagnosis of customer issues.
• Meet and greet customers in person or via phone.
• Make repair and preventative maintenance recommendations.

Skills

Attention to detail

Strong communication skills

Professional phone handling

Tools

CDK

Job description

Overview

Drive Autogroup is committed to providing unforgettable guest experiences. Our guest experience is driven by a dedicated team whose job satisfaction is of equal importance to us. We believe every employee plays a pivotal role in our success, and we are dedicated to making each opportunity with us rewarding. At Drive Autogroup you will experience an innovative, creative, and collaborative approach behind all our brands.

Job Opportunity

Morningside Nissan, a part of Drive Autogroup, is currently seeking a Service Advisor to join their growing team. The Service Advisor is a key member of the Service team responsible for coordinating the service process and experience by assisting customers. Our Company is looking for an individual who takes pride in their work, is organized, reliable, and passionate about providing exceptional service.

Responsibilities

• Schedule and arrange efficient and accurate diagnosis of reported problems
• Meet & greet customers in person or via the phone
• Experience with CDK
• Make repair & preventative maintenance recommendations
• Follow up with customers to ensure their expectations were met/exceeded
• Maintain documentation, including PO, invoices, work orders, reports, etc.
• Follow all organizational safety standards
• Adaptable to work evening and weekend shifts as needed
• Position involves sitting for long periods
• Involves the use of office equipment and computers for long periods

Qualifications

• A minimum of 1 year experience
• Experience in the automotive industry preferred
• Confident approach with customers to understand their needs
• Attention to detail and a positive attitude
• Strong communication skills
• Ability to work efficiently in a fast-paced environment
• Professional phone handling experience

What We Offer

• Competitive compensation plans
• Collaborative team dynamic and family-like atmosphere
• Supportive work environment
• Health and wellness initiatives
• Community involvement activities
• Exciting company events
• Employee purchase plans and company discounts

Your professional journey is more than a series of job titles and responsibilities, and we encourage your application even if you don’t meet all the qualifications. If you’re looking to further your career with a growing organization where you can use your knowledge, skills, and talents, we are looking forward to hearing from you.

Drive Autogroup is an equal opportunity employer committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported. Should you require accommodation or support throughout the recruitment process, we will work with you to meet your needs.