Senior Store Manager

Pedros Chicken; Vrystaat; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A well-known fast-food chain in South Africa is seeking an experienced Restaurant Manager. Responsibilities include overseeing restaurant operations, ensuring compliance with health and safety regulations, and managing staff performance. The ideal candidate should have a minimum of 3 years experience in restaurant service, strong management, and organizational skills. The role demands effective customer service handling and may involve some marketing activities to boost sales and profitability.

Qualifications

• Minimum 3 years of related experience in restaurant and fast-food service.
• Knowledge of GAAP is advantageous.
• Strong verbal communication skills for effective customer service.

Responsibilities

• Oversee overall operation of the restaurant/take-away.
• Ensure quality standards and PEDROS procedures are maintained.
• Manage stock control, purchasing, and orders.

Skills

Restaurant and Fast-Food Service experience

Management skills

Organizational skills

Customer service

Problem-solving skills

Job description

DUTIES AND RESPONSIBILITIES:

1. Overseeing overall operation of the restaurant/ take-away
2. Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
3. Overseeing and managing stock control, purchasing and orders
4. Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
5. Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
6. Managing staff including discipline and work rosters
7. Work within a team and drive the restaurant/take-away forward
8. Ensuring compliance with health and safety regulations
9. Ensure daily opening and closing procedures are conducted at the store
10. Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
11. Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
12. People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
13. Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
14. Performance evaluation of staff

REQUIREMENTS:

1. Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
2. GAAP experience and knowledge - Advantageous
3. Management skills
4. Organizational skills
5. Customer service and good verbal communication skills
6. Problem-solving skills