Senior Journey Specialist – Owned Brands

Wildernessdestinations; Gauteng; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A travel and tourism company based in South Africa is seeking a Journey Specialist to manage the booking confirmation process. The ideal candidate will have 4-5 years of senior experience in customer relationships within the inbound travel industry, possess in-depth knowledge of Southern and East Africa, and demonstrate strong communication and financial skills. This role requires a passion for wildlife and commitment to sustainability.

Qualifications

• 4-5 years of senior experience in customer relationships in the inbound travel industry.
• In-depth knowledge of Southern and East Africa.
• Ability to solve problems without compromising accuracy.

Responsibilities

• Manage booking confirmation process on the Wilderness Window platform.
• Communicate and deliver exceptional service to stakeholders.
• Ensure accuracy and financial health of bookings.

Skills

Dynamic

Detail oriented

Excellent communication skills

Strong financial skills

Problem-solving

Education

Matric certificate with maths

Tertiary certificate in Travel & Tourism/hospitality

Tools

TourPlan

WETU

Job description

PRIMARY PURPOSE

The Journey Specialist is responsible for managing and completing the booking confirmation process on the Wilderness Window.
Communicate and deliver exceptional service to all stakeholders involved.

This position is based in Cape Town or Johannesburg

Detailed Responsibilities

• Manage and complete booking confirmation process on Wilderness Window platform.
• Continuous communication and excellent service delivery to the Ops specialist at all times.
• Strengthen the bond and partnership with stakeholders through effective communication and exceptional service, knowing their business trends and guests needs, ad hoc attending relevant familiarization trips with Ops specialist (if and when required).
• Maintain in-depth supplier knowledge to maximize the mutually beneficial relationship with AP partners.
• Ensure accuracy and financial health of bookings.

CANDIDATE PROFILE

Qualification:

• Matric certificate – with maths (minimum standard grade or above)
• Tertiary certificate in Travel & Tourism/hospitality is advantageous.

Experience:

• 4-5 years’ with Senior experience in handling customer relationships and developing & promoting product and building journeys in the inbound travel industry.
• In depth knowledge of Southern and East Africa.
• Working knowledge of TourPlan and WETU or similar booking/operating system.

Skills:

• Dynamic, detail orientated, organised and excellent communication skills.
• Remain steady in busy environment and consistent with output, task driven.
  Ability to problem solve without compromising accuracy and prioritise changes.
• Strong financial skills, self-starter with high integrity level and ethical conduct.
• Driven to offer high quality service levels, strong time management.

Interests:

A passion for wildlife and a commitment to sustainability and conservation.