Senior IT Manager - Mandarin Speaking

Datafin IT Recruitment; Johannesburg; On-site; ZAR 60,000 - 100,000; Full time

Job summary

A leading global commercial bank is seeking a Senior IT Manager to ensure the effective operation of all IT Service Management functions. This pivotal role involves overseeing business continuity, enhancing information security, and managing IT support services. The ideal candidate will have a strong background in IT within the banking sector, with a focus on compliance, risk management, and vendor processes. Join a dynamic team dedicated to maintaining high standards of IT infrastructure and security, where your expertise will contribute to the resilience and efficiency of operations.

Qualifications

• 5-10 years of IT experience in the Banking Sector.
• Strong background in IT Support Desk functions.
• Knowledge of Hardware & Networking is a plus.

Responsibilities

• Oversee ITSM functions ensuring compliance with legal and regulatory frameworks.
• Manage IT risks and vendor processes effectively.
• Conduct regular training on security awareness for staff.

Skills

IT Service Management (ITSM)

Business Continuity Management

Information Security

Disaster Recovery

Risk Management

Compliance Documentation

Data Analysis

Vendor Management

Education

Matric

Degree in Computer Science / Information Science

Degree in Cyber Security

Tools

Server Management

Anti-virus Software

Patch Management Tools

Job description

A leading global full-service commercial bank, providing corporate, personal, and investment banking, wealth management, and treasury services, is seeking a Senior IT Manager to oversee and ensure the effective operation of all Information Technology Service Management (ITSM) functions. This role is responsible for maintaining full functionality and compliance, while managing services within legal, regulatory, and budgetary frameworks.

DUTIES :

Business Continuity Management

• Ensure resilience and continuity of ITSM environment through planning, testing, and recovery.
• Conduct annual Business Impact Analysis (BIA) and align BCM plans.
• Perform regular disaster recovery (DR) testing.
• Monitor and maintain primary site resilience with redundancy and high availability.

Information Security & Infrastructure Enhancement

• Manage user access control and segregation of duties.
• Limit external parties'' access appropriately.
• Perform weekly server checks, anti-virus updates, and vulnerability assessments.
• Remediate vulnerabilities through regular patch management.
• Conduct annual threat assessments and manage data classification and protection.
• Ensure IT infrastructure health, capacity, and compliance with procurement policies.
• Document and manage all system change requests and updates.
• Follow ITSM project lifecycle for changes, fixes, and upgrades.
• Ensure software licensing compliance.
• Automate manual processes and improve reporting accuracy.
• Analyse and evaluate data from various sources to enhance decision-making.

Support and Services

• Manage ITSM support tickets and documentation.
• Complete daily SOD tasks and AML-related jobs.
• Provide timely IT support and escalate issues when needed.
• Conduct regular staff training on security awareness.

Internal Management

• Align ITSM goals with branch strategy and define resource plans.
• Manage IT risks, controls, and compliance documentation.
• Maintain vendor management processes, contract monitoring, and BEE compliance.
• Remediate audit findings promptly and manage IT fixed assets effectively.

REQUIREMENTS :

Formal Qualifications

• Matric Essential
• Degree in Computer Science / Information Science Essential
• Degree in Cyber Security Desirable

Professional Membership

• None specified

Experience (5 to 10 Years)

• IT work in Banking Sector Essential
• IT Support Desk Essential
• Hardware & Networking Desirable
• Corporate Governance, Risk & Compliance Desirable