Senior Event Booking Executive

Marriott Hotels Resorts; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A prominent hospitality establishment is seeking a Full-Time Event Booking Specialist in Cape Town. This role involves maximizing revenue through effective booking processes, customer service excellence, and maintaining thorough proposal documentation. Candidates should possess a background in Events or Hospitality Management and have strong communication skills. Experience with event sales and systems like Fidelio Opera is essential. The position offers a dynamic work environment where attention to detail and customer satisfaction are paramount.

Qualifications

• 2 years experience in Event booking environment sales & marketing.
• A recognized qualification in Events Management or Hospitality Management would be advantageous.
• Extensive knowledge of sales & catering events planning.

Responsibilities

• Maximize revenue through increased bookings across the sales office.
• Communicate booking information to relevant departments.
• Ensure follow up takes place with clients for repeat bookings.

Skills

Strong Communication skills

Effective time management skills

Proactive and reliable

Customer service

Education

Qualification in Events Management or Hospitality Management

Tools

Fidelio Opera

Job description

Description

Job Summary

The position is involved in maximizing revenue through increased bookings across the sales office. Assists in all day-to-day activities related to reactive sales with a focus on providing accurate and thorough proposals in a timely manner and follow ups that enable achievement of revenue objectives. Provides an efficient and effective process to quickly handle customer enquiries within pre-defined parameters. Communicates booking information to all relevant departments. Effectively presents and sells all conference and banqueting products which meet customer needs. Follows procedures and guidelines to complete assignments. Handles confidential and sensitive material.

Required Experience & Qualifications

• 2 years experience in Event booking environment sales & marketing or related professional area
• A recognized qualification in Events Management or Hospitality Management would be advantageous.
• Extensive knowledge of sales & catering events planning and hospitality operating systems i.e. Fidelio Opera
• Strong Communication skills (verbal listening writing)
• An effective team player in a team-based environment
• Effective time management skills
• Innovative
• Proactive and reliable
• Able to work independently and within a team
• Customer service Internal and External
• Personal effectiveness
• Able to step in and provide support when the Manager is not on duty ensuring continuity of operations and team support.

Key Responsibilities

Convert business through proposal negotiation and contractual agreement to ensure all revenue potential and targets are achieved.

Liaise closely with clients to establish needs and expectations and maintain records to develop sales opportunities.

Responds to inquiries / requests in the defined timeline. Processes all correspondence within acceptable agreed timelines.

Suggests positive alternatives through cross-referrals and ensures that business booked is within hotel parameters.

Ensure follow up takes place with clients and opportunities are sought for repeat bookings.

Prepares and maintains accurate account information profiles activities and traces in Opera

Produces contracts proposals invoices function sheets and other related booking documentation.

Strong knowledge of hotel product; selling features benefits

Creating the proposals contracts and other related documents for events and conferences that are received

Adheres to all standards policies and procedures.

Participates in customer site inspections for groups and events

Implements a seamless turnover to the Event Planning team for consistency and completion

Ensures effective resolution of guest issues that may arise. Brings issues to the attention of property leadership team as appropriate.

Uses Meeting Rewards program to build loyalty and improve conversion

Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction including ESS and BDRC scores.

Is able to perform the duties of an Event Planning Executive when required

Manages the Central Group Mailbox by allocating enquiries to the appropriate team members and requesting flexible dates for enquiries we are unable to accommodate.

Ensures all enquiries are responded to within the required 24-hour turnaround time and escalates to the Manager when necessary for follow-up or intervention.

Compiles weekly Group Accommodation and Banqueting Budget reports for internal review.

Reviews all new blocks created daily to ensure they are correctly built in accordance with company guidelines.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

LI-Onsite

Required Experience :

Senior IC

Key Skills

Corrosion Inspection,Commerce,Communication,IT Services,AC Maintenance,LNG

Employment Type : Full-Time

Experience : years

Vacancy : 1