Senior Administration Specialist

Old Mutual South Africa; Bloemfontein; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A financial services company in Bloemfontein is looking for an experienced administrator to provide support within their Mass Foundation Cluster. The ideal candidate will have 3-5 years of experience in a similar role in the insurance industry, as well as a marketing qualification. Responsibilities include mentoring, meeting production standards, and providing quality customer service. This position requires a valid driver's license and will include some travel.

Qualifications

• 3-5 years experience in a similar role in the insurance industry.
• Marketing qualification advantageous.
• Driver's license and own vehicle.

Responsibilities

• May act as a mentor to less experienced administrators.
• Delivers on daily production standards.
• Provides administrative support in line with normal business functioning.

Skills

Business Reporting

Communication

Executing Plans

Go-to-Market Strategies

Market Planning

Stakeholder Relationship Management

Teamwork

Education

Matriculation Certificate

Job description

Overview

Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

You will form part of RMM within the Mass Foundation Cluster which is one of the largest customer-facing business segments in Old Mutual. Our vision is to be our customers' most trusted financial partner, passionate about helping them achieve their lifetime goals. Our mission is to enable positive futures for our customers, by bridging the gap between their resources and their financial service’s needs. Our primary goal is to facilitate access to financial solutions for our customers and to keep pace with their changing needs. Our target market is the low and emerging-middle income segment.

This role utilises expert knowledge in the specific fields of administration/ product/ process to resolve technical and complex problems, usually in support of administrative queries/issues. The incumbent is individually accountable for achieving results through own efforts.

Responsibilities

• May act as a mentor to less experienced administrators.
• Delivers on daily production standards.
• Follows standardised processes and provides administrative support in line with normal business functioning.
• Provides an indirect service to customers and intermediaries.
• Responds to immediate administrative requirements within procedure.
• Uses standard administrative techniques to coordinate own work.
• Accepts and lives the company values.
• Accountable for service delivery through own efforts.
• Collaborates effectively with others to achieve personal results.
• Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.
• Makes increased contributions by broadening individual skills.
• Adheres to service and quality standards.
• The ability to make balanced and sound recommendations and decisions, by understanding issues and problems, evaluating the consequences of alternative solutions, and selecting the most appropriate alternative. Recommendations and decisions need to be implementable, effective, and well thought through.
• Using appropriate interpersonal styles and communication techniques to gain acceptance of ideas or plans; adapting one's own style to accommodate the target audience.
• Collect and review information in order to ensure that objectives are met. This includes setting up and/or utilising monitoring procedures to measure progress and keeping relevant people informed through feedback loops.
• Assuming responsibility and accountability for the successful completion of tasks and adhering consistency to standards of excellence. Ensuring that all relevant detail has been considered.
• Willingness to work with others in a team environment. This includes working towards team goals, participating in decision-making, cooperating with others, and offering assistance when needed.
• Performs quality checks on own work.
• Assists with the distribution of Planned Activations in line with the Marketing Online Scheduled Events.
• Executes and monitors Lead Campaigns post the worksite activations.
• Identifies and accesses worksite and lead systems required to perform tasks.
• Colates research findings and generates reports.

Requirements

• Marketing qualification advantageous.
• Driver's license and own vehicle.
• 3-5 years experience in a similar role in the insurance industry.
• Go-to-market strategy experience.
• Moderate travel required.
• The role is based in Bloemfontein.

Skills

• Business Reporting
• Communication
• Executing Plans
• Go-to-Market Strategies
• Market Planning
• Stakeholder Relationship Management
• Teamwork

Competencies

• Decision Quality
• Directs Work
• Ensures Accountability
• Manages Complexity
• Optimizes Work Processes
• Plans and Aligns
• Tech Savvy

Education

Matriculation Certificate (Matric) (Required)

Closing Date

25 September 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!