Sales Consultant – Alberton

Plaza Board Centre; Alberton; On-site; ZAR 120 000 - 240 000; Full time

Job summary

An established industry player is seeking a dynamic Sales Consultant to join their team in Alberton. This role involves assisting customers with their needs, maximizing sales opportunities, and providing exceptional service both in-store and online. You will be responsible for maintaining product knowledge, addressing customer inquiries, and ensuring a tidy workspace. If you are energetic, confident, and passionate about sales, this is the perfect opportunity to grow your career in a supportive environment. Join a company that values its employees and encourages personal and professional development.

Qualifications

• Minimum 12 months experience in sales and customer service.
• Grade 12 qualification or equivalent is mandatory.

Responsibilities

• Assist customers in a friendly and efficient manner to maximize sales.
• Meet and exceed sales targets while maintaining customer satisfaction.

Skills

Customer Service

Sales Experience

Product Knowledge

Computer Literacy

Teamwork

Communication Skills

Flexibility

Education

Grade 12 Qualification

Sales Certificate/Diploma

Tools

Google Apps

MS Office (Excel, Word)

Job description

YOUR SUPPLIER OF
LOCAL AND INTERNATIONAL
BOARDS AND FITTINGS

JOB OPENING AVAILABLE
SALES CONSULTANT – ALBERTON

To assist walk-in, online, and telephone customers in a timeous, positive, friendly, and efficient manner maximizing the sales opportunity as per group Standard Operating Procedures.

Duties and Responsibilities:

• Implementing all standard operating procedures adopted by the company in sequence.
• Provide accurate customer services through quality checks and follow-up calls.
• Addressing customers' concerns and resolving them in a timeous and professional manner.
• Generation of sales through either direct face-to-face, electronically, or telephone contact and responding to customer inquiries promptly.
• Keep all regular and routine customers updated regarding changes in products and services of the organization.
• Ensure priority customers are called daily before 8:30 am to confirm orders for the day.
• Meet and exceed sales targets and objectives assigned by the Branch Manager.
• Communicate new product and service opportunities, special developments, information, or feedback gathered through customer interaction and forward to the sales supervisor or branch manager.
• Accurately capture cutting lists.
• Self-improvement in learning new product offerings and brushing up on product knowledge daily.
• Ensure cutlists are signed by customers. If approvals are over WhatsApp or email, these need to be printed and attached to the order.
• Identify full potential of sales opportunities and upsell higher value products where appropriate.
• Promotion of slow-moving and dead stock items as highlighted by the branch manager.
• Update quotation tracker and update until the order is confirmed and paid for.
• Find a minimum of 2 new customers per month and consistently look for new business opportunities.
• Maintain and label showrooms correctly.
• Ensure cleanliness and tidiness of sales counters and workspace.
• Actively promote monthly broad sheet items and drive sales towards them.
• Respond to all customer queries received via email or telephone messages within two hours.
• All offcut sizes to be added in Cutrite as a size/component.
• Default PBC reply templates must be used when replying to emails or online queries.
• All online query quotations must be sent out before COB on the same day received.
• All in-store customers to be assisted before leaving for lunch or going home in the evening.

Skills, Knowledge, and Abilities:

• Computer literate in Google apps and MS Office (Excel, Word).
• Able to deliver excellent customer service, externally and internally.
• Must have a good understanding of product knowledge and ability to upsell and cross-sell.
• One year of general sales experience.
• Ability to work individually and in a team.
• Own transport.
• Must be energetic and confident.
• Willingness to work a flexible schedule and occasional overtime.

Education and Qualification:

• Grade 12 Qualification or equivalent.
• Sales certificate/diploma will be advantageous.

Mandatory Requirements:

• Minimum 12 months experience in sales.
• Grade 12 Qualification or equivalent.
• Fluent in reading, writing, and speaking English.
• Good physical health.

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