Retention Specialist — Insurance & Subscriptions

Sanlam; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading financial services group in Johannesburg is seeking a Retention Consultant to enhance customer engagement and retention across micro-insurance products. The role involves proactive customer engagement, relationship management, and data analysis to track retention metrics. Candidates should have at least 2 years of experience in customer retention or related fields, with strong communication skills and a good understanding of micro-insurance products being advantageous. This is an opportunity to join a dynamic team committed to financial inclusion and personal development.

Qualifications

• Minimum 2 years experience in customer retention, insurance or subscription services.
• Knowledge of micro-insurance products is required.
• Familiarity with the use of retention tools.

Responsibilities

• Engage customers to reduce churn and maximize lifetime value.
• Build strong relationships with customers to enhance trust.
• Use analytics tools to track retention metrics and provide insights.

Skills

Strong communication skills

Negotiation skills

Adaptability

Analytical mindset

Understanding of micro-insurance products

Education

Matric (Grade 12)

Tertiary qualification in Business, Marketing or Insurance

Tools

Retention tools

Job description

A leading financial services group in Johannesburg is seeking a Retention Consultant to enhance customer engagement and retention across micro-insurance products. The role involves proactive customer engagement, relationship management, and data analysis to track retention metrics. Candidates should have at least 2 years of experience in customer retention or related fields, with strong communication skills and a good understanding of micro-insurance products being advantageous. This is an opportunity to join a dynamic team committed to financial inclusion and personal development.