Retail Store Leader (Hazeldean)

Wellness Warehouse; Pretoria; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A health and wellness retailer is looking for a retail manager to oversee store operations in Pretoria. The ideal candidate will have extensive retail experience, with a strong emphasis on customer experience and sales performance. Responsibilities include managing customer interactions, leading the team, ensuring stock management, and achieving sales targets. A genuine interest in health and wellness is essential.

Benefits

Performance incentives

Medical aid options

Team member discounts

Qualifications

• 5+ years retail experience, with 2-3 years in a managerial position.
• Fully computer literate with strong communication skills.
• Willing to work weekends and extended hours.

Responsibilities

• Manage customer interactions, complaints, and requests.
• Ensure sales targets are met or exceeded.
• Conduct audits to improve store performance.
• Lead, develop, and coach team members.

Skills

Customer Experience Management

Sales Target Achievement

Stock Management

Team Development

Effective Communication

Education

Grade 12

Business/Admin qualification

Job description

AREAS OF RESPONSIBILITY:

Customer Experience

• Be professional
• Manage customer interactions, complaints and requests
• Optimise selling space and drive replenishment to ensure stock availability
• Conduct floor walks to ensure housekeeping disciplines are adhered to

Store Profitability

• Sales - meet or exceed targets
• GP - reduce wastage & improve stock accuracy within benchmarks
• NP - reduce controllable expenses in line with budgets
• Interpret Income Statement information and formulate and implement action plans
• Identify challenges, trends and opportunities to drive continuous improvement

Store Disciplines & Productivity

• Ensuring that monthly store audit benchmarks are achieved and improved upon

Risk Management

• Effective stock control and stock management
• Effective cash handling procedures and controls

Lead, develop and retain team members

• Performance development culture and team effectiveness
• Leading, developing and coaching the team
• Basic IR

JOB SPECIFICATIONS:

• Grade 12
• Business/Admin qualification - a retail management diploma or degree would be advantageous
• Minimum 5 years retail experience - sales, merchandising and admin experience (including 2-3 years managerial experience)
• A genuine interest in health and wellness - brand ambassadors
• Fully computer literate
• Strong written and verbal communication skills
• Ability and willingness to work weekends and extended retail hours
• Proficiency in stock management, cost control and cost management
• Own transport essential
• Competency Assessment Achieved

OFFER:

• Remuneration based on a ‘cost to company’ model and performance incentives.
• All permanent team members are required to join the company’s provident fund and risk benefit.
• Medical aid options are available.
• Birthday leave
• Team member discounts on in-store and online purchases
• Ongoing learning and development through our in-house Wellness Training Academy and supplier training.
• Opportunities to be involved in CSI initiatives, events, and experiences (environmental and social)