Remote Half-Day E-commerce Operations & CX Manager

RecruitMyMom; Remote; ZAR 300 000 - 400 000; Part time

Job summary

A leading e-Commerce company in South Africa is seeking a half-day remote Operations & Customer Experience Manager. This role involves customer communication, order fulfillment, and quality control, requiring prior experience in e-Commerce operations. Ideal candidates will be detail-oriented and familiar with tools like WhatsApp Business and Shopify. The position offers a fixed-term contract for 3 months, with potential for permanency based on performance.

Qualifications

• Experience in e-Commerce or customer operations roles is essential.
• High attention to detail and reliable follow-through are crucial for success.
• Experience with digital production workflows and customer approval processes.

Responsibilities

• Monitor and respond to customer queries via email and WhatsApp.
• Handle book creation and quality control for customer orders.
• Coordinate with printers and manage order status and delivery queries.
• Assist with business administration tasks as needed.
• Identify areas for improvement in operational processes.

Skills

Customer support experience

Order fulfillment knowledge

Attention to detail

Proficiency with WhatsApp Business

Familiarity with digital workflows

Tools

CRM systems

Shopify

Job description

A leading e-Commerce company in South Africa is seeking a half-day remote Operations & Customer Experience Manager. This role involves customer communication, order fulfillment, and quality control, requiring prior experience in e-Commerce operations. Ideal candidates will be detail-oriented and familiar with tools like WhatsApp Business and Shopify. The position offers a fixed-term contract for 3 months, with potential for permanency based on performance.