Remote Customer Support & Admin Specialist (EST Hours)

ISTA Personnel Solutions; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A global BPO firm in South Africa is urgently seeking a Customer Service Agent and Administrator to handle inbound and outbound calls and assist clients with inquiries. This is a fully remote position requiring work during EST hours, including US public holidays. The ideal candidate will have experience in customer service or administrative support, strong communication skills, and proficiency in MS Office. Reliability in internet connection and power backup is essential for this role.

Qualifications

• Experience in customer service or administrative support.
• Strong communication and organizational skills.
• High attention to detail and accuracy.
• Comfortable with call handling.

Responsibilities

• Manage inbound and outbound calls.
• Respond to customer inquiries and provide accurate information.
• Follow up on outstanding requests or issues.
• Assist with scheduling and service-related support.
• Perform general office administration and maintain accurate records.
• Capture and update data in internal systems.

Skills

Customer service experience

Strong communication skills

Organizational skills

Attention to detail

Proactive attitude

Proficient with MS Office

Job description

A global BPO firm in South Africa is urgently seeking a Customer Service Agent and Administrator to handle inbound and outbound calls and assist clients with inquiries. This is a fully remote position requiring work during EST hours, including US public holidays. The ideal candidate will have experience in customer service or administrative support, strong communication skills, and proficiency in MS Office. Reliability in internet connection and power backup is essential for this role.