Remote Customer Service Specialist – Flexible Schedule

Mashreq Bank; South Africa; Hybrid; ZAR 50 000 - 200 000; Part time

Job summary

A remote support company is seeking motivated Customer Service Agents to join their team. This role offers a flexible schedule for those who thrive in a remote environment. Agents will assist customers, resolve issues, and ensure exceptional service. The ideal candidates will have excellent communication skills, strong problem-solving abilities, and a customer-first mindset. Join a supportive team devoted to employee growth and satisfaction with opportunities for professional development.

Benefits

Competitive hourly pay

Flexible work schedule

Opportunity for professional growth

Supportive team environment

Qualifications

• Excellent verbal and written communication skills in English.
• Strong problem-solving and critical-thinking abilities.
• Ability to work independently in a remote environment.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat.
• Resolve customer issues efficiently while ensuring satisfaction.
• Document interactions and track customer feedback in CRM.

Skills

Excellent verbal and written communication skills in English

Strong problem-solving and critical-thinking abilities

Ability to work independently in a remote environment

Empathy, patience, and a customer-first mindset

Education

High school diploma or equivalent

Tools

Familiarity with CRM systems or helpdesk software

Job description

A remote support company is seeking motivated Customer Service Agents to join their team. This role offers a flexible schedule for those who thrive in a remote environment. Agents will assist customers, resolve issues, and ensure exceptional service. The ideal candidates will have excellent communication skills, strong problem-solving abilities, and a customer-first mindset. Join a supportive team devoted to employee growth and satisfaction with opportunities for professional development.