Remote Client Support Specialist – Healthcare Marketing

Vortala; Remote; ZAR 150 000 - 250 000; Full time

Job summary

A fast-growing digital marketing leader is seeking a Client Support Specialist to assist North American clients with their practice websites. This full-time remote position offers flexible and family-friendly hours. Key responsibilities include answering support calls, troubleshooting issues, and advising clients on digital marketing strategies. Ideal candidates should possess excellent communication skills, client service experience, and basic digital marketing knowledge. Ongoing training and development opportunities are provided.

Benefits

Family-friendly hours

Work from home

Ongoing training and development

Qualifications

• An upbeat, positive phone manner that exudes confidence and trust.
• Direct client service experience via phone and email.
• Experience in the health profession and working with doctors is desirable.

Responsibilities

• Answer incoming support calls, email, and chat from live clients.
• Troubleshoot technical issues and resolve customer requests.
• Advise clients on new digital marketing methods.
• Coordinate with internal teams to complete client requests.

Skills

Client service experience

Written and verbal communication skills

Basic digital marketing skills

Basic HTML skills

Basic Photoshop skills

Organizational and time management skills

Job description

A fast-growing digital marketing leader is seeking a Client Support Specialist to assist North American clients with their practice websites. This full-time remote position offers flexible and family-friendly hours. Key responsibilities include answering support calls, troubleshooting issues, and advising clients on digital marketing strategies. Ideal candidates should possess excellent communication skills, client service experience, and basic digital marketing knowledge. Ongoing training and development opportunities are provided.