Remote Brand Concierge: Premium Sales & CX Specialist

TalentPop App; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A remote e-commerce company is seeking a highly motivated Customer Experience Sales Specialist to drive revenue through personalized customer interactions. This dynamic role blends sales and exceptional service, requiring at least a year of experience in remote sales and customer support. The ideal candidate must possess strong communication and persuasion skills alongside technical proficiency with e-commerce platforms. This position offers competitive commissions, comprehensive health coverage, and a fully remote setup.

Benefits

Competitive commission structure

Comprehensive HMO health coverage

Flexibility with 100% remote work

Career advancement opportunities

Qualifications

• 1+ year of proven remote/online sales and customer support experience.
• Exceptional ability to build rapport quickly with customers.
• Goal-oriented and self-starter thriving in a fast-paced environment.

Responsibilities

• Identify and execute high-value sales actions to maximize sales.
• Implement strategies for abandoned cart assistance and sales recovery.
• Serve as the brand's voice providing personalized product guidance.
• Deliver a high-end consultative experience aligned with brand identity.
• Log customer interactions to monitor feedback trends for improvements.
• Manage order-related concerns efficiently for repeat sales.

Skills

Remote sales experience

Customer support

Communication skills

Persuasion skills

E-commerce knowledge

Technical proficiency with e-commerce platforms

Tools

Shopify

CRM tools

Job description

A remote e-commerce company is seeking a highly motivated Customer Experience Sales Specialist to drive revenue through personalized customer interactions. This dynamic role blends sales and exceptional service, requiring at least a year of experience in remote sales and customer support. The ideal candidate must possess strong communication and persuasion skills alongside technical proficiency with e-commerce platforms. This position offers competitive commissions, comprehensive health coverage, and a fully remote setup.