Receptionist - Unicare Somerset West

Clicks Group; Somerset West; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A pharmacy group in Somerset West is seeking a passionate receptionist to provide exceptional customer service at Unicare 24 Hour Pharmacy. Responsibilities include managing client inquiries, handling financial transactions, and ensuring patient confidentiality. The ideal candidate will have previous experience in a medical office or retail environment, possess a Grade 12 education, and demonstrate excellent communication skills. This permanent position requires availability to work shifts until 8pm.

Qualifications

• Essential: Experience in a pharmacy, clinic or medical office.
• Desirable: Experience in a retail environment.
• Computer literate.

Responsibilities

• Provide professional frontline services to clients and visitors.
• Manage incoming calls and handle basic inquiries.
• Book, reschedule and cancel appointments accurately.
• Ensure compliance with cash handling procedures.

Skills

Excellent customer service and client care

Strong understanding of clinic operations

Computer literacy

Strong communication skills

Numeracy skills

Education

Grade 12

Job description

Position Summary

Industry: Pharmaceutical Sector
Job category: Other: FMCG, Retail, Wholesale and Supply Chain
Location: Somerset West
Contract: Permanent
EE position: Yes

About Our Company

Clicks Group

Introduction

Unicare is currently seeking to appoint a receptionist that is passionate about customer service. The role will be based at Unicare 24 Hour Pharmacy in Somerset West and will report to the Frontshop Manager/ Clinic Manager.

Job Description

Key responsibilities

• Provide professional frontline services to clients/ visitors both telephonically and in person
• Obtains co-payments for specified medical procedures and ensure accurate processing of medical aid and cash invoices
• Issue receipts, manage deposits and ensure the accurate financial records
• Performs general administrative duties as required
• Manage incoming calls, including answering the switchboard, screening, and transferring calls appropriately
• Handle basic enquiries and take accurate messages for staff members
• Welcome and direct visitors to their meeting or appointment.
• Monitor and write up orders for colostomy products
• Ensure compliance with cash up and safe cash handling procedures at all times
• Book, reschedule, and cancel appointments accurately while maintaining confidentiality
• Assist clients with empathy, professionalism and efficiency in high pressure situations

Minimum Requirements

• Essential: Previous experience in a pharmacy, clinic or medical office
• Desirable: Previous experience in a retail environment
• Education: Grade 12
• Computer literate

Knowledge & Skills

• Excellent customer service and client care
• Strong understanding of clinic operations and patient confidentiality (Knowledge of HIPAA compliance or local privacy laws)
• Computer literacy including typing appointment systems and basic office applications
• Booking, rescheduling, and cancelling appointments accurately.
• Numeracy skills and accuracy in handling financial transactions
• Strong communication and interpersonal skills, both verbal and written
• Proficiency in handling sensitive or anxious clients with empathy and professionalism
• Answering phones, emails, and questions clearly and politely
• Understanding of client confidentiality and professionalism

Working Times

Must be available to work shifts up until 8pm