Project Manager

Point. Your Marketing Investment Partner; Johannesburg; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading marketing firm is looking for a Project Manager to lead a multi-disciplinary team through various project life cycles. This role emphasizes budget management, on-time delivery, and maximum customer satisfaction in a marketing environment. The ideal candidate should have a Grade 12 education, relevant diploma or certification, and at least 3 years of experience in a similar role. Strong skills in stakeholder engagement and operational execution are essential for success in this role.

Qualifications

• Minimum of 3 years of experience in a similar role.
• Experience in customer service and people management preferred.
• Preference given to existing Point Group employees.

Responsibilities

• Lead a multi-disciplinary team through project life cycles.
• Consult, plan, budget, and track fulfilment against agreed schedules.
• Engage with stakeholders to enhance collaboration and communication.

Skills

Stakeholder engagement

Planning and scheduling

Customer service

Risk management

Education

Grade 12

Diploma and / or certification in related field

Job description

Job Title

Project Manager

Main Purpose of the Job

The role of a Project Manager is to lead a multi-disciplinary team of customers, category specialists & supply partners through project life cycles by consulting, planning, budgeting & tracking fulfilment against an agreed schedule. Working to deliver on time, in budget and at the right quality to enable maximum customer satisfaction. It will require consistent frontline engagement within a marketing environment and will typically cover Creative, Print, POS & Promotional Merchandise requirements..

Reporting to a Customer Success Manager (CSM), you will form part of a frontline team responsible to collectively deliver operational excellence & revenue growth, improve customer loyalty & satisfaction (CSAT), enable increased customer lifetime value (CLV) and achieve excellent net promoter scores (NPS).

Key Performance Indicators (KPI’s)

• Customer Lifetime Value (CLV)
• Net Promoter Score (NPS)
• Customer Satisfaction Score (CSAT).
• Delivery on-time & In Full (OTIF)
• Organic Revenue Growth & Profitability
• Efficiency & Effectiveness

Key Performance Areas (KPA’s)

• Stakeholder engagement (Collaboration & Communication).
• Fulfilment (Planning / Scheduling, Delivery).
• Operational execution (Staff, Customer Service, Controls, Technology Interaction, Reporting)
• Market Research (Innovation Initiatives)
• Risk Management & Compliance (Awareness & Mitigation)
• Client Retention (Relationships & Opportunity Generation

Qualification Requirements

• Grade 12
• Diploma and / or certification in related field

Work Experience

• 3+ years’ experience in a similar role and / or industry
• Customer service & people management experience advantageous.
• Preference given to an existing Point Group employee.