Program Manager

Amazon Jobs; Cape Town; Hybrid; ZAR 1 297 000 - 1 947 000; Full time

Job summary

A leading global e-commerce company is seeking an experienced Program Manager to oversee regional program management across Africa, the Middle East, and Turkey. The role involves creating innovative solutions and working alongside senior leadership to drive improvement initiatives. Candidates should have a bachelor's degree and proven experience in data analysis and employee management. This position promotes an inclusive culture and welcomes applications from diverse backgrounds.

Qualifications

• 1+ years of employee and performance management experience.
• Experience with data/analytics and using data to make decisions.
• 1+ years of experience with performance metrics, process improvement or lean techniques.

Responsibilities

• Create innovative solutions using data and research.
• Analyze business operations and drive improvements.
• Work with senior leadership on improvement programs.
• Enhance operational performance in partnership with stakeholders.

Skills

Data analysis

Employee management

Performance metrics

Process improvement

Education

Bachelor's degree or equivalent

Job description

Overview

Amazon’s Unified Alternate Fulfillment (UAF) team is looking for an experienced Program Manager for regional program management across Africa, Middle East and Turkey (AMET region) to expand the network of Seller Flex, Vendor Flex and Direct fulfillment channels.

Our Program Managers are focused on the big picture, collaborating with a wide range of stakeholders to scope out new solutions. You’ll conduct research and analysis with a long-term vision for the business and have opportunities to influence decisions and shape the future of Amazon.

Key responsibilities

• Create innovative solutions using data and research to address wider challenges in the organization.
• Take a big-picture approach in analysis of business operations, driving improvements across multiple teams and organizations.
• Work alongside senior leadership to establish and prioritize improvement programs, and see them through from start to finish.
• Enhance operational performance on every program in partnership with stakeholders.

A day in the life

As a Program Manager, you’ll drive and manage the implementation of data‑driven change in Amazon, leading improvement projects and programs. You’ll use strategic thinking to define and implement an efficient project plan. Some managers are based on-site while others work remotely, depending on what is most suitable for the team and tasks. You’ll handle complex challenges with creativity, innovation, and leadership, with responsibilities that may extend beyond process improvements to areas such as diversity, equity and inclusion.

About the team

The Global Specialty Fulfillment (GSF) organization covers specialized functions such as Heavy and Bulky fulfillment, Ultra Fast grocery deliveries, and Unified Alternate Fulfillment (UAF). The UAF channels allow Amazon to fulfill customer orders directly from vendor/seller warehouses, offering millions of new selection while maintaining Amazon’s customer experience standards.

Qualifications

• 1+ years of employee and performance management experience.
• Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• Experience with data/analytics and using data to make decisions.
• 1+ years of experience with performance metrics, process improvement or lean techniques.
• Bachelor’s degree or equivalent.

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon expects to verify your ability to work lawfully in South Africa and may require supporting documents if applicable.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit the provided accommodations page for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.