Product Specialist and Marketing | Hardware | Cape Town
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Our client is seeking a hands‑on, energetic Product Specialist & Marketing Coordinator to drive growth, enhance visibility, and elevate product excellence for the iconic WD-40 brand.
Responsibilities
- Develop a deep and comprehensive understanding of all WD-40 products, including features, benefits, applications and technical specifications.
- Act as the organisation's primary product knowledge expert for internal teams, distributors and external customers.
- Conduct formal training sessions for the sales team, key accounts and customers to enhance product knowledge and application expertise.
- Provide technical support by answering product-related inquiries, troubleshooting issues and offering professional usage recommendations.
- Ensure all marketing materials, packaging updates, POS elements and communications are fully aligned with WD-40's global brand guidelines.
- Manage brand assets including logos, imagery, content libraries and approved marketing elements.
- Coordinate national promotions, in-store activations, tactical campaigns and retailer-specific programs.
- Assist in compiling promotional calendars and collaborate with the sales team to identify growth opportunities.
- Evaluate promotion effectiveness, monitor ROI and prepare post-campaign performance reports.
- Support the development and management of digital assets including social media posts, website updates and digital campaign materials.
- Provide product-accurate content for retailers' online listings and distributor platforms.
- Analyse digital engagement metrics and recommend improvements to enhance online presence.
- Develop and maintain planograms, merchandising guidelines and shelf layout documents.
- Coordinate the rollout of POS materials such as wobblers, shelf-talkers, banners, gondola ends and activation kits.
- Gather customer and distributor insights to support product positioning and new product development.
- Present insights and strategic recommendations to the internal leadership team and WD-40 Europe.
- Provide the sales team with up-to-date product information, technical guidance and promotional tools.
- Build and maintain strong relationships with distributors, retailers and key customers to ensure satisfaction and resolve technical concerns.
- Maintain and update the marketing budget tracker, process supplier invoices and monitor spend versus budget.
- Maintain accurate records of customer interactions, product inquiries, trade visits and market observations.
Qualifications
- Minimum of 3 years' experience in marketing, trade marketing and product support.
- Strong communication, organisational and analytical skills.
- Confidence working with retailers, distributors and cross-functional teams.
- Must have a valid motor vehicle driver's licence.
- Clear criminal background required (will be checked for all candidates).
Benefits
- CTC: R25,.
Includes: Cell-phone and laptop.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Marketing
Industries
Retail