Product Manager - Yealink R45 000.00 To R50 000.00 Ctc Per Month

Placement Specialist Pty Ltd; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A specialized tech distributor is seeking a Product Manager to oversee the product lifecycle. The role involves defining product vision, gathering customer requirements, and ensuring successful product implementation. Candidates should have over 4 years of technical and customer service experience, proficiency in English and Afrikaans, and a strong problem-solving mindset. This role may require travel and overtime.

Qualifications

• 4+ years technical experience with Customer Service / Care.
• Must have own reliable transport and valid driver's license.
• Must be able to manage time, projects, and information.

Responsibilities

• Define the product vision, strategy, and roadmap.
• Gather and prioritize market/customer requirements.
• Work closely with technical, sales, and support teams.

Skills

Proficient in English

Proficient in Afrikaans

Strong verbal and written communication

Natural problem-solving abilities

Education

Completed Matric

Course in Project Management

Job description

The Product Manager is responsible for both product planning and execution.

This includes managing the product throughout the Product Lifecycle, gathering and prioritizing product and customer requirements, defining the product vision.

It includes working with technical, sales, marketing, and support to ensure revenue and customer satisfaction goals are met.

The Product Manager's job also includes ensuring that the product and marketing efforts support the company's overall strategy and goals.

The Company

One of a few qualified and highly specialized distributors and of the top international Broadband, Wireless, Networking and VoIP brands, the company is continually expanding its product offerings with a strong reputation and proven track record in the ICT industry and is trusted by leading ISPs and network operators across Southern Africa.

Responsibilities

• Understand and internalize / define the product vision, strategy and roadmap.
• Gather, manage, and prioritize market / customer requirements and the matching product unique selling points (USPs).
• Act as the customer advocate, articulating the user's and/or buyer's needs.
• Work closely with technical, sales, marketing, and support to ensure business case and customer satisfaction goals are met.
• Have technical product knowledge or specific domain expertise.
• Be a market expert, including understanding the reasons customers purchase products.
• Have a deep understanding of the competition and how customers think of and buy your product.
• Use market research and competitive analysis skills to complete tasks.
• Define what to solve in the market needs document, articulating the valuable market problem and justifying each part of the solution.
• Run beta and pilot programs as well as regular reviews and checks with customers to ensure the product meets customer expectations.
• Act as the product's leader within the company.
• Develop the business case for new products, improvements to existing products, and business ventures.
• Plan and supervise new product implementations / rollouts.
• Define and prioritize customer segments / markets for the product.
• Have ultimate responsibility for product pricing and pricing policies.
• Define marketing strategy and plan for the product.
• Provide and continuously update product sales forecasts.
• Have ultimate responsibility for supplier relationship.
• Oversee supplier contracts and/or target negotiations.
• Ensure supplier reports and requests are attended to professionally and timely.
• Present quarterly business reviews (QBR) to management and/or suppliers.
• Supervise, review, and approve purchase orders (POs).
• Supervise and provide relevant internal training.
• Supervise and/or provide customer training.

Qualifications

• Must be proficient with English and Afrikaans.
• Completed Matric.
• Completed a course in Project Management – highly beneficial.
• Own reliable transport with a valid driver's license.
• South African with a valid South African ID.
• 4+ years technical experience along with experience in Customer Service / Care.
• Must be able to manage time, projects and information.
• Strong verbal and written communication required.
• Natural problem‑solving abilities.
• Must be able to sustain pressure and be self‑motivated.
• Willing to work overtime as needed.
• Travel may be required for this position.

Package & Remuneration

The pay range on offer is R_____ to R_____ per month.

How to Apply

Interested? For your application to be considered, please email your profile to __________________.

• Only candidates with suitable Yealink experience will be contacted.

Work references, criminal checks and qualification checks will be done on the successful candidate.

We will reply to applications that get shortlisted only.

Therefore, please deem your application as unsuccessful if you have not received feedback after 7 days.