Pre-Sales Consultant

Be Different SA (PTY) LTD; Centurion; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading IT solutions provider in Centurion is looking for an experienced individual to design and deliver AIOps solutions. The ideal candidate will have a Bachelor’s degree, be ServiceNow certified, and possess deep knowledge in ITOM and ITSM. Responsibilities include engaging with clients, designing solutions, and supporting proposals. Excellent communication skills are essential as this role involves presenting to C-level stakeholders. Interested candidates should send their CV via email.

Qualifications

• Minimum 5 - 10 years in a technical pre-sales or solution architecture role.
• Experience supporting enterprise RFPs/RFIs and writing technical content.
• Collaborate with executive stakeholders to uncover IT operations challenges.

Responsibilities

• Design tailored AIOps solutions for client environments.
• Develop and deliver AIOps platform demos.
• Lead technical response for RFPs and formal bid documents.

Skills

ServiceNow Certified System Administrator / Implementation Specialist

AWS / Azure / GCP Cloud Practitioner or Architect-level certification

Strong working knowledge of AIOps platforms

Excellent communication skills

Deep understanding of ITOM, ITSM, monitoring, and observability ecosystems

Education

Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field

ITIL Foundation or above

Tools

Ansible

ScienceLogic

Moogsoft

BigPanda

Job description

In order to be considered the following is required:

• Bachelor’s degree or equivalent in Computer Science, Information Systems, Engineering or a related technical discipline (or equivalent experience)
• ServiceNow Certified System Administrator / Implementation Specialist
• AWS / Azure / GCP Cloud Practitioner or Architect-level certification
• ScienceLogic SL1 Certified Engineer (or equivalent AIOps platform certification)
• ITIL Foundation or above
• Minimum 5 - 10 years in a technical pre-sales, solution architecture, or consulting role in IT operations, monitoring, or cloud services.
• Strong working knowledge of AIOps platforms (e.g., ScienceLogic, BigPanda, AppD, Moogsoft, LogicMonitor, Dynatrace)
• Demonstrable experience supporting enterprise RFPs / RFIs and writing technical content for tenders and proposals
• Excellent communication skills - both verbal and written - with the ability to present to C-level and technical audiences
• Deep understanding of ITOM, ITSM, and monitoring/observability ecosystems
• Familiarity with automation tools (e.g., Ansible, Resolve, Runbook Automation), APIs and cloud-native infrastructure

Duties & Responsibilities:

Client Discovery and Engagement:

• Collaborate with the Chief Client Executive and account teams to uncover IT operations challenges in enterprise environments
• Lead discovery workshops with client stakeholders (C-Suite, CIOs, Heads of IT Operations, NOC Managers)
• Gather and document business, technical and functional requirements

Solution Design and Architecture:

• Design high-impact AIOps solutions tailored to client environments using platforms such as ScienceLogic, Moogsoft, BigPanda or similar
• Define integrations with observability, ITSM (e.g. ServiceNow), automation and cloud tools (AWS, Azure, GCP)
• Present proposed architectures clearly to both technical and executive stakeholders

Demonstrations and Proofs of Value (PoV)

• Develop and deliver tailored platform demos that highlight core AIOps use cases (e.g. event correlation, automated remediation, anomaly detection)
• Plan and execute Proof of Value or Pilot programs aligned to specific success criteria
• Produce technical and business impact reports post-PoV

Proposal & Tender Support:

• Lead the technical response for RFPs, RFIs and formal bid documents
• Collaborate with commercial, legal, and solution teams to develop compliant, compelling proposals
• Write and review sections related to technical scope, use cases, integration models, architecture and project methodology

Internal Enablement and Training:

• Provide technical training to internal stakeholders on AIOps positioning, solution capabilities and industry trends
• Support the Client Executive team with sales strategies, messaging alignment and solution differentiation

Client Relationship Management:

• Maintain strong relationships with key client stakeholders throughout the pre-sales lifecycle
• Participate in QBRs (Quarterly Business Reviews) and client solution roadmap sessions
• Act as a technical advisor during client onboarding and early adoption phases (in partnership with delivery)

If you would like to email your CV directly – please send it to [e-mail]

Information displayed above not limited to advertisement.

Please consider your application as unsuccessful if you have not received a response within 14 days of submitting your application. However, please keep a lookout on our website www.bedifferent.co.za, for available positions which you may be suited for.