Porter

32784D2D-5E9E-41C6-8313-Fd8E2248150F; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A prominent hotel in South Africa is looking for an individual to lead the guest journey from arrival to departure, focusing on quality service and guest relations. Responsibilities include greeting guests, assisting with luggage, managing guest requests, and ensuring cleanliness in all areas. Ideal candidates will possess excellent communication skills, knowledge of hotel systems like OPERA, and a customer-oriented mindset. This role is vital in providing a memorable experience for every guest.

Qualifications

• Excellent verbal and written communication skills in English are essential.
• Strong presentation skills and professional demeanor required.
• Ability to manage time and prioritize tasks effectively.

Responsibilities

• Lead guest relationships from arrival to departure, ensuring exceptional service.
• Assist guests with luggage and room access while maintaining cleanliness.
• Provide information about hotel facilities and answer guest inquiries.
• Maintain a clean and presentable foyer and parking area.

Skills

Clear communication skills

Customer service orientation

Ability to deal with guests

Good communication & Guest Relations skills

Time management skills

Initiative

Basic MS Office knowledge

Fluent in English

Tools

OPERA hotel system

MS Excel

MS Word

Job description

Job Advert Summary

Your role is to lead the guest journey from the moment the guest arrives at the hotel Porte Cochere until they check out form the hotel.

To ensure that quality, service & guest relations are at the centre of each guest experience.

Minimum Requirements

• Clear communication skills – both written & verbal
• Presentable, well-spoken & professional individual
• Fluent in English, both oral and written
• Good Knowledge of the hotel systems (OPERA)
• Customer service orientated, with ability to deal with guests
• Good communication & Guest Relations skills
• Excellent time management skills
• Ability to take initiatives
• Basic knowledge of MS software such as Excel and Word

Duties and Responsibilities

• Greet all guests as they arrive at the hotel, in a friendly & professional manner
• Assist all guests with luggage on check in & check out
• Store luggage per SOP, with no deviation
• Ensure luggage store room is kept clean, tidy & orderly at all times
• Escort guests to rooms & assist with rooming
• Show them how equipment works, room directory, telephone, safe & other equipment
• Explain room & hotel guest facilities & operating times
• Deliver messages & parcels to guest rooms
• Handling guest requests for required information & provide accurate answers
• Check & ensure the hotel shuttle is clean, has clean stickers & operational at respective times that it should
• Report any guest issues & guest complaints that happen to be brought to you by guests
• Report maintenance & safety issues, housekeeping discrepancies etc, that you might come across during your shift
• Regular checks of the foyer, gym, floors
• Clear foyer clutter, tables, bins, furnishings & scatter cushions
• Ensure the foyer is kept clean & presentable at all times (windows, furniture, floors, doors, luggage trollies, concierge desk etc)
• Regular checks of the parking area (car lights that are on, dustbins empty, oil spots, litter etc)
• Be able to book tours, transfers & sightseeing activities for guests
• Know the Sandton node & surroundings, so that you're able to make suggestions to guests for restaurants, sightseeing, safety in & outside the hotel etc
• Attend & participate in departmental meetings and trainings
• Prepare group check ins (luggage labelling, room keys etc)
• Assist other departments as & when needed
• Other ad hoc duties