Order Management & Customer Care Specialist (SAP SD)

Beiersdorf AG; Durban; On-site; ZAR 250 000 - 350 000; Full time

Job summary

A global skincare company in Durban is seeking a Customer Service Representative to manage customer orders and resolve queries effectively. The ideal candidate will bring 2-3 years of experience in order processing within an FMCG environment. Strong communication skills and a customer service mindset are essential. This role offers the chance to enhance customer relations and maintain high service levels within a collaborative team.

Qualifications

• 2-3 years experience in Order Processing and Customer Service environment.
• Excellent understanding of the FMCG business.

Responsibilities

• Manage creation and updates of customer accounts in SAP.
• Ensure quality in order processing and resolve customer queries.
• Collaborate with sales to enhance order efficiencies.
• Process orders efficiently in line with delivery schedules.

Skills

Excellent written and verbal communication skills

Excellent interpersonal skills

Highly structured/organized under pressure

Ability to collaborate and develop relationships

Excellent sales and administrative skills

Customer Service mindset

Proficient in MS Office

SAP knowledge, specifically the SD module

Job description

A global skincare company in Durban is seeking a Customer Service Representative to manage customer orders and resolve queries effectively. The ideal candidate will bring 2-3 years of experience in order processing within an FMCG environment. Strong communication skills and a customer service mindset are essential. This role offers the chance to enhance customer relations and maintain high service levels within a collaborative team.