Operations Manager (Transport)

Shoprite Group; Kariega; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading retail group in South Africa is seeking an Operations Manager to lead and manage their operational delivery team within Transrite. This role requires strong leadership skills to ensure optimal performance in driver management, logistics execution, and service excellence. Candidates should hold a tertiary qualification in Transportation and have at least 3 years of management-level experience in operations. Proficiency in computer literacy, especially Excel, and good interpersonal skills are essential for this position.

Qualifications

• Minimum of 3 years experience in Operations at Management level in a similar operation.

Responsibilities

• Lead and manage the operational delivery team within Transrite.
• Monitoring daily and weekly registers including attendance and breakdowns.
• Manage daily delivery schedule to achieve high service levels.

Skills

Computer literacy

Good interpersonal skills

Education

Tertiary qualification in Transportation or related fields

Job description

Purpose of the Job

Purpose of the Role: To lead and manage the operational delivery team within Transrite, ensuring optimal performance across driver management, shift operations, and logistics execution. The Operations Manager will drive service excellence to DC and Freshmark through strategic oversight of daily schedules, vehicle utilisation, and compliance processes. The role fosters accountability, resolves operational challenges, and enables continuous improvement across all touchpoints of the delivery function.

Job Objectives

• Management of Drivers, Shift Managers and Debriefing Personnel
• Daily performance reports
• Monitoring daily and weekly registers – Toll cards, attendance, breakdowns, fines, wash bay, pre and post trip inspection sheets
• Disciplinary action and grievance handling
• Follow up on daily handover book – problems and queries from drivers and stores
• Weekly feedback reports from debriefing manager on driver performance – fuel, co-driver and accidents
• Weekly feedback reports from Operations Shift Managers – vehicle utilisation, service levels to DC and Freshmark, meal allowance schedules and follow up on whether vehicles for service were booked off
• Clockings and the editing thereof
• Managing daily delivery schedule/plan to achieve high service levels to both DC and Freshmark
• Adhoc operational tasks that influence the efficiency of the Transrite operation

Qualifications

• Teritary qualification in Transportation or related fields. (Essential)

Experience

• A successful track record (Minimum of 3 years experience) in Operations at Management level in a similar operation

Knowledge and Skills

• Computer literacy: Good all round computer literacy, in particular a thorough working knowledge of Excel
• Special skills: Good interpersonal skills at management and staff level.

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