Operating and Maintanance Technician (Fixed Term): Water Treatment

Ecolab; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading water treatment firm is seeking an Operating and Maintenance Technician in Durban. This role involves managing client relationships, providing technical support, and ensuring service delivery in various industries. The ideal candidate has a Bachelor's in Chemistry and at least 2 years of technical service experience. The position offers a flexible work environment and opportunities for advanced career paths.

Benefits

Flexible work environment

Paid training program

Comprehensive benefits packages

Company service vehicle

Qualifications

• 2 years of technical service or field sales support experience.
• Valid Driver's License and acceptable Motor Vehicle Record.
• Experience working with Microsoft Office Suite.

Responsibilities

• Provide routine service support to Sales Representatives.
• Assist in plant surveys and start-ups of new applications.
• Engage in problem solving by performing system analysis.

Skills

Technical service experience

Customer relationship management

Problem solving

Technical support

Mechanical aptitude

Education

Bachelor's degree in Chemistry

Tools

Microsoft Office Suite

MS Excel Spreadsheets

Job description

Operating and Maintenance Technician (O&M Technician)

Division: Nalco Water Division

Nalco, an Ecolab Company, is looking for a O&M Technician (Fixed Term) to join its industry leading Nalco Water team. If you are a passionate professional that enjoys interacting with customers and likes to work in an autonomous environment, we invite you to apply. You will be joining a talented team that supports water treatment applications for a variety of industries. In this position, you will manage and develop long standing client relationships, with an intense focus on exceeding client expectations and driving service delivery. You will have a hands-on approach to service and deliver value through developing and managing technical projects to solve customer problems.

What’s in it For You:

• You will join a large growing company and work with some of our leading customers
• Flexible, independent work environment where you will plan your own schedule
• Access to best-in-class resources, tools, and technology
• Enjoy a paid training program allowing you to learn from successful professionals
• Comprehensive benefits packages in line with market and industry standards
• Receive a company service vehicle for business & personal use
• Opportunity for a long term, advanced career path in service, sales, corporate accounts or management
• Thrive in a company that values a culture of safety to include top-notch safety training and personal protection equipment

What You Will Do:

• Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance and continuous improvement plans
• Assist Sales Representatives with plant surveys of prospective customers
• Assist Sales Representatives with start-ups of new applications in both existing customers and in new accounts
• Develop strong relationships with the key stakeholders in the strategic district accounts where you provide service support to other District Sales Representatives
• Provide technical support to customers; identifying and resolving customer pain points, escalating as required
• Engage in problem solving by performing system analysis, interpreting data and providing written recommendations to ensure customer operations are performing at optimal levels;
• Support services include: Sample testing, light maintenance, customer service, service report generation, chemical ordering, chemical inventory management, general labor activities
• Follow Ecolab safety guidelines and incident reporting requirements.

Position Details:

• Candidate must reside in: Durban.
• Shift work may be required.

Ecolab offers a world class training program designed to provide the tools and resources for you to be one of the best in your field.

This position requires successful completion of the starting week in-field and classroom training program to maintain employment.

Minimum Qualifications:

• Bachelor’s degree or equivalent in Chemistry
• 2 years of technical service or field sales support experience
• Must have a valid Driver's License and acceptable Motor Vehicle Record
• Experience working with Microsoft Office Suite

Physical Demands:

• Must be able to access and be comfortable with working in a variety of conditions and be able to perform the essential duties of the position.
• Must be able to pass a drug screen and physical exam.

Preferred Qualifications:

• Water treatment or specialty chemical industry experience;
• Working knowledge of boilers, cooling towers, and wastewater treatment systems would be an advantage.
• Ability to sell value-added products to customers.
• Carry aptitude and confidence to deal with large national and multi-national customers
• Strong mechanical aptitude
• Experience working with MS Excel Spreadsheets.

About Nalco Water:

In a world with increasing water shortage and contamination challenges, Nalco Water, an Ecolab company, helps customers conserve more than 161 billion gallons of water each year. We work with customers across the world in the industry (institutional, food & beverage, transportation and manufacturing), heavy industry (chemical, power and primary metals industries), paper and mining operations to reduce, reuse, and recycle their water while protecting their systems and equipment. Nalco Water provides the unique opportunity to work with a broad suite of technologies to deliver automated monitoring systems, data analysis and deep technical expertise to increase efficiency, sustainability and performance for our customers.