Online Live Chat Associate - Remote Work Position

Mashreq Bank; South Africa; Remote; ZAR 200,000 - 300,000; Full time

Job summary

A leading online healthcare provider is seeking an Online Live Chat Associate to deliver exceptional customer service through live chat support. This remote position allows you to work from anywhere while contributing to improving patient access to healthcare. Ideal candidates have strong communication skills and customer service experience. Flexible scheduling options are available, and training will be provided.

Benefits

Competitive compensation package

Opportunities for career advancement

Comprehensive training program

Qualifications

• Previous experience in a customer service or healthcare-related role preferred.
• Reliable internet connection and a dedicated workspace conducive to remote work.

Responsibilities

• Provide prompt and professional responses to patient inquiries via live chat.
• Assist patients with appointment scheduling, prescription refills, and insurance inquiries.
• Collaborate with healthcare professionals to address patient concerns.

Skills

Excellent written communication skills

Strong customer service orientation

Proficiency in multitasking

Job description

Netcare is a leading provider of online healthcare services, dedicated to enhancing accessibility and convenience for patients worldwide. Our innovative platform offers a range of telemedicine solutions, connecting patients with qualified healthcare professionals in real-time.

Job Title: Online Live Chat Associate - Remote Work Position

Job Summary: As an Online Live Chat Associate at Netcare, you will play a crucial role in delivering exceptional customer service to our patients through live chat support. This remote position offers the flexibility to work from anywhere while making a meaningful impact on healthcare accessibility.

Key Responsibilities:

• Provide prompt and professional responses to patient inquiries via live chat, ensuring a positive customer experience.
• Assist patients with appointment scheduling, prescription refills, insurance inquiries, and general support related to our telemedicine services.
• Collaborate with healthcare professionals to address patient concerns and facilitate seamless communication between patients and providers.
• Maintain accurate records of all interactions and follow-up actions, adhering to privacy and confidentiality guidelines.

Required Skills and Qualifications:

• Excellent written communication skills with a keen attention to detail.
• Strong customer service orientation and the ability to remain calm and empathetic in high-pressure situations.
• Proficiency in multitasking and navigating multiple software platforms simultaneously.
• Previous experience in a customer service or healthcare-related role preferred.
• Reliable internet connection and a dedicated workspace conducive to remote work.

Experience:

• Prior experience in customer service or healthcare administration is advantageous but not required.
• Training will be provided to successful candidates to ensure proficiency in our platform and processes.

Working Hours:

• Flexible scheduling options available, including full-time and part-time positions.
• Shifts may include evenings, weekends, and holidays to accommodate patient needs across different time zones.

Knowledge, Skills, and Abilities:

• Familiarity with telemedicine concepts and technologies is beneficial but not essential.
• Ability to adapt quickly to changing priorities and thrive in a fast-paced environment.
• Strong problem-solving skills and a proactive approach to addressing patient concerns.

Benefits:

• Competitive compensation package with performance-based incentives.
• Opportunities for career advancement and professional development.
• Comprehensive training program and ongoing support from a dedicated team.
• Work-from-home flexibility with the opportunity to make a difference in healthcare delivery.

Why Join Netcare: Joining Netcare means becoming part of a dynamic team dedicated to revolutionizing healthcare delivery through technology. As an Online Live Chat Associate, you will have the opportunity to work remotely while contributing to our mission of improving patient access to quality care worldwide.

How to Apply: To apply for the Online Live Chat Associate position at Netcare, please visit Netcare Careers and submit your resume along with a cover letter outlining your relevant experience and motivation for joining our team. We look forward to welcoming passionate individuals who share our commitment to transforming healthcare.