Night Shift Customer Service Agent - Fixed-Term (USA)

Huntswood; Cape Town; On-site; ZAR 300 000 - 400 000; Part time

Job summary

A global customer service provider in Cape Town is seeking candidates for night shift roles. The position offers a basic salary plus night shift allowance and completion bonus. Responsibilities include delivering exceptional service and resolving customer issues across various channels. Candidates must have customer service experience, excellent communication skills, and a clear credit and criminal record. A minimum of six months of relevant experience is required, along with a basic understanding of the US market.

Benefits

Night shift allowance

Completion bonus

Global exposure

Qualifications

• Clear Credit and Criminal record is required.
• Computer literate with at least six months of call centre experience.
• Basic understanding of the US market is essential.

Responsibilities

• Deliver exceptional service via webchat, voice, and email.
• Resolve issues proactively and own the outcome.
• Build rapport and create WOW moments for customers.

Skills

Customer Service experience

Excellent communication (Written and Verbal)

Ability to analyse and troubleshoot issues

Adaptive Approach

Education

Matric or NQF Level 4 equivalent

Job description

A global customer service provider in Cape Town is seeking candidates for night shift roles. The position offers a basic salary plus night shift allowance and completion bonus. Responsibilities include delivering exceptional service and resolving customer issues across various channels. Candidates must have customer service experience, excellent communication skills, and a clear credit and criminal record. A minimum of six months of relevant experience is required, along with a basic understanding of the US market.