National Retail Compliance and Operations Manager

The Legends Agency; Johannesburg; On-site; ZAR 300,000 - 400,000; Full time

Job summary

An established industry player is seeking a National Compliance and Retail Operations Manager to lead compliance and streamline operations across high-end stores. This role is perfect for a dynamic leader who excels in translating legislation into actionable strategies while enhancing customer experiences. You'll oversee audits, manage operational workflows, and inspire a national team, all while ensuring adherence to legal standards. If you're ready to elevate your career in a prestigious retail environment that values innovation and excellence, this opportunity is for you.

Qualifications

• 7+ years in senior compliance or retail operations roles.
• Experience with audits, stock control, and HR processes.

Responsibilities

• Develop and enforce compliance policies across stores.
• Oversee retail operations and enhance SOPs for efficiency.

Skills

Compliance Management

Retail Operations

Leadership

Communication

Problem Solving

Education

Business Management

Retail Management

Finance

Tools

Retail POS Systems

Operational Reporting Tools

Job description

National Compliance/Retail Operations Manager
Location: Johannesburg
Salary: R50,000 R80,000 per month

Are you ready to take the lead in a nationally recognised, design-driven retail environment where innovation, excellence, and integrity are not just values they're the standard?

We are looking for a dynamic and strategic National Compliance and Retail Operations Manager to oversee full-spectrum compliance and streamline retail operations across a network of high-end stores. This role is ideal for a hands-on leader who can translate legislation into action and operational complexity into clarity all while ensuring the customer experience remains nothing short of exceptional.

Job duties:

Compliance & Legal Oversight

• Develop and enforce company-wide compliance policies and procedures.
• Conduct rigorous audits across stores to ensure full adherence to legal, financial, and operational regulations.
• Stay ahead of industry-specific legislation and regulatory updates.
• Lead training initiatives to embed a culture of compliance and ethical best practices.
• Investigate incidents, advise on disciplinary procedures, and reinforce accountability.

Retail Operations Excellence

• Maintain and enhance Standard Operating Procedures (SOPs) to ensure consistency and efficiency.
• Partner with store managers to resolve daily operational challenges and manage staffing and budgets.
• Oversee stock controls, damages, shortages, and loss-prevention strategies.
• Provide HR support relating to recruitment, scheduling, and training.

Systems & Technology Leadership

• Oversee the performance and integrity of retail POS systems across the store network.
• Collaborate with system teams on upgrades, testing, and tech improvements.

Sales & Financial Insight

• Support stores with sales functions and strategic financial planning.
• Monitor sales performance and drive improvements through data-driven insights.
• Manage lease agreements and cost controls in line with company forecasts.

Projects & New Developments

• Drive retail projects such as store revamps, openings, repairs, and compliance upgrades.

Team & People Management

• Inspire and lead a national team of retail managers and brand ambassadors.
• Uphold a culture of performance, professionalism, and accountability.
• Support with internal communication and conflict resolution where required.

Customer Experience & Campaign Compliance

• Assist stores with escalated customer issues, ensuring timely and effective resolutions.
• Coordinate with marketing to ensure campaigns are POS-ready and compliant with brand and legal standards.

Reporting & Communication

• Provide senior leadership with regular reporting on compliance, operational KPIs, and investigations.
• Communicate policy updates, campaign guidelines, and procedural changes across all departments.

Requirements:

• Relevant tertiary qualification preferred (Business, Retail Management, Finance or similar)

• At least 7 years in a senior compliance or retail operations role.
• Experience with managing audits, stock control, HR processes, and national store oversight.
• Proven success in improving operational workflows in a high-end retail environment.

Skills & Competencies

• Advanced knowledge in retail operations, compliance, and HSE protocols.
• Strong leadership and people management skills.
• Excellent communication and reporting abilities.
• Comfortable navigating POS systems and retail software.
• Confident problem-solver with a hands-on, solutions-first mindset.

Why Apply?
This is more than a role its an opportunity to lead a prestigious national retail footprint at the intersection of art, innovation, and operational excellence. If you're ready to bring your expertise to a brand that values creativity, ethics, and customer engagement, we invite you to apply and elevate your career.