National Emergency Response Coordinator

Bebeeoperator; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A nationwide emergency service provider is seeking a National Emergency Control Centre Operator to coordinate emergency reporting and ensure effective responses. This senior-level position demands strong communication skills, excellent computer literacy, and the ability to work independently. The successful candidate will have a relevant degree, proven experience in emergency services, and may hold certifications in first aid and crisis management. The role offers competitive compensation and opportunities for growth in Gauteng, South Africa.

Benefits

Competitive salary package

Opportunities for career growth and development

Qualifications

• Experience in emergency services or customer service is required.
• Relevant certifications such as first aid or crisis management are beneficial.

Responsibilities

• Facilitate and coordinate reporting of activations and verifications.
• Respond to inbound emergency calls from clients professionally.
• Activate and action events per NECC procedures.
• Liaise with law enforcement for effective vehicle recovery.

Skills

Strong communication and interpersonal skills

Excellent computer literacy

Self-leadership

Integrity and confidentiality

Operational radio communication knowledge

Education

Degree or diploma in emergency management or communications

Job description

The National Emergency Control Centre Operator plays a pivotal role in facilitating and coordinating the reporting of activations and verifications nationwide to ensure swift reaction times for operational staff and law enforcement agencies, thus optimizing vehicle recovery to clients' satisfaction.

Perform control centre duties and functions with precision.

Respond to inbound emergency calls from clients in a professional manner.

Activate and action events according to all NECC policies and procedures.

Liaise with SAPS, Law Enforcement, and Private Security partners to ensure an effective response and recovery of activated vehicles.

This is a senior-level position requiring excellent communication skills, computer literacy, and self-leadership.

The successful candidate will work shifts and must be aware of data protection regulations.

Additionally, they should possess working knowledge of operational radio communication use and procedures.

This role necessitates:

• Strong communication and interpersonal skills.
• Excellent computer literacy and proficiency in software applications.
• Self-leadership and ability to work independently.
• A high level of integrity and confidentiality.
• Working knowledge of operational radio communication use and procedures.

The ideal candidate will have:

• Degree or diploma in a relevant field (e.g., emergency management, communications).
• Proven experience in a related field (emergency services, customer service).
• Relevant certifications or training (e.g., first aid, crisis management).

We offer a competitive salary package and opportunities for career growth and development.