National Air Logistics Operational Care Specialist

Kuehne+Nagel; Kempton Park; On-site; ZAR 400,000 - 600,000; Full time

Job summary

A leading global logistics company in Gauteng is seeking an Operational Care Specialist to optimize air freight operations. In this role, you will manage shipments, ensure compliance with regulations, and engage with partners to enhance service quality. Ideal candidates will have 3–5 years of experience in logistics, strong analytical skills, and a commitment to customer satisfaction. Competitive salary and growth opportunities are offered.

Benefits

Employee-friendly environment

Competitive salary

Opportunities for further development

Qualifications

• 3–5 years of hands-on operational experience in air freight or logistics.
• Strong grasp of shipment processes and regulatory compliance.
• Proven track record of working across teams and with external partners.

Responsibilities

• Ensure timely, precise handling of all air logistics operations.
• Track shipments proactively, manage deviations.
• Monitor carrier and partner performance and escalate issues when necessary.

Skills

Air Logistics Experience

Logistics systems and automation tools

Interpersonal communication

Analytical mindset

Job description

JOB DESCRIPTION

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

The Operational Care Specialist is responsible for managing the coordination of shipments accurately and timely manner, meeting customer transit time requirements. The Operational Care Specialist is part of a team (Operational Care Centers) responsible for coordinating transport activities by executing the necessary bookings with our partners and gateways, generating the required documentation, and monitoring each shipment, including deviation handling. You liaise with our customer care specialists to ensure specific requirements are met. Securing buy rates, as well as capacity with qualified carriers / partners, and or via the KN gateways is critical. All activities are to be performed in compliance with rules and regulations governing air transport, industry, and product standards, KN standards and guidelines, and executed via KN operational systems.

How you create impact

Ensure timely, precise handling of all air logistics operations, minimizing delays and meeting customer deliverables.

Track shipments proactively, manage deviations, and maintain accurate visibility and financial data in KN systems.

Engage effectively with internal teams, suppliers, and external partners to resolve discrepancies and ensure smooth operations.

Monitor carrier and partner performance, escalating issues when commitments are unmet to maintain service standards.

Drive cost efficiency and automation, contribute to process improvements, and support seamless account transitions with Sales and Customer Care.

What we would like you to bring

Air Logistics Experience 3–5 years of hands-on operational experience in air freight or logistics, with a strong grasp of shipment processes and regulatory compliance.

Skilled in logistics systems and automation tools, with a focus on minimizing manual tasks and maximizing operational efficiency.

Excellent interpersonal and written communication abilities, with a proven track record of working across teams, suppliers, and external partners.

Strong analytical mindset to identify discrepancies, resolve issues swiftly, and escalate when necessary to maintain service quality.

Committed to delivering superior customer experience, with a proactive attitude toward continuous improvement and cost optimization.

What's in it for you

We offer an employee-friendly environment for you to develop and grow to become a skilled transportation logistics professional in a challenging and fast-developing company with a competitive salary and opportunities for further development within the Kuehne+Nagel Group. If, like us, you put customers at the heart of everything you do, you can expect to be rewarded with a complete package of benefits on top of a salary that grows with you as you grow in our business.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.