Metricstream Solution Support Analyst

Glencore; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A global diversified natural resource company is searching for a MetricStream Solution Support Analyst in Johannesburg. The ideal candidate will provide technical support, manage change requests, and ensure smooth operations of the MetricStream platform. This position requires over 7 years of experience with MetricStream implementations and the ability to collaborate with diverse teams. Strong analytical skills and effective communication are essential for success in this role, which offers a full-time engagement at a leading firm in the industry.

Qualifications

• 7+ years’ experience managing MetricStream implementations in global organizations.
• Demonstrated ability in production support with MetricStream or similar applications.
• Knowledge of BAPI journeys, PL-SQL, JAVA and MetricStream reporting tools.

Responsibilities

• Provide technical support for the MetricStream platform.
• Collaborate with business teams to manage change requests.
• Conduct training sessions for end-users on MetricStream.

Skills

Advanced analytical skills

Effective communication

Team collaboration

Problem-solving skills

Education

Degree in Computer Science or related field

Tools

MetricStream

Power BI

Jira

MS Project

Job description

Overview

Job highlights — Full time, Johannesburg, Gauteng, South Africa, App Support. Job ID R200001421. Closing date 13/02/2026. Last Updated 29/01/2026. Metricstream Solution Support Analyst | ERM Industrial Assets Department. Location: Chennai, India; Melrose, South Africa or London, United Kingdom.

We are seeking a dedicated and skilled MetricStream Solution Support Analyst to join the MetricStream platform team at Glencore. The ideal candidate will be responsible for providing technical support, troubleshooting issues, triaging and managing change requests and enhancement logs from across the teams, making technical changes to the platform based on business needs, executing quality assurance on the changes made to the platform, and ensuring the smooth operation of the MetricStream platform. You will work closely with cross-functional teams across multiple locations globally.

Responsibilities

• Working closely with the business teams to log and triage defects, change requests, enhancements, and integration requirements
• Conduct initial feasibility study with the dedicated platform business analyst and prioritise tickets accordingly
• Provide timely and effective technical support for the MetricStream platform, addressing user inquiries and technical issues
• Monitor system performance and troubleshoot issues to ensure optimal operation
• Collaborate with development and MetricStream external teams to identify, analyse, and resolve production issues
• Document and maintain support procedures, troubleshooting guides, and knowledge base articles
• Perform root cause analysis for recurring issues and recommend solutions to prevent future occurrences
• Assist in system upgrades, patches, and maintenance activities as required
• Conduct training sessions for end-users to enhance their understanding of the MetricStream platform
• Reporting: collect and ensure delivery of reporting capabilities in Power BI and on the platform
• Risk and quality assurance: conduct regular system audits, ensure compliance with regulatory standards, and implement quality controls
• Performance monitoring: develop and track KPIs to measure platform response times

Technical Experience

• Degree (e.g., BA, BSc) or professional certifications in computer science, Information Technology, or a related field
• 7+ years’ experience delivering and managing MetricStream implementations in global organizations
• Demonstrated ability in production support, preferably with MetricStream or similar GRC applications
• Advanced analytical and problem-solving skills
• Effective communication skills, both verbal and written, and ability to collaborate across departments and cultures
• Ability to work collaboratively in a team environment
• Knowledge of MetricStream features and technology (BAPI journeys, PL-SQL, JAVA and MetricStream reporting tools, Power BI, etc.)
• Mastery in Agile/Waterfall methodologies and tools such as MS Project, Jira, and Power BI
• Knowledge of data governance and the integration of Risk, Audit, and HSEC processes

Our Ideal Candidate

• A solutions-focused individual who can work with teams through complex challenges while maintaining clarity on priorities and outcomes
• Experience with performance tuning and optimization of MetricStream applications
• Understanding of Audit, Risk and Compliance processes
• Familiarity with scripting languages (e.g., Python, Shell scripting) for automation tasks
• Awareness of natural resources sector compliance challenges and emerging GRC & ERM trends

Who we are

Glencore is one of the world’s largest global diversified natural resource companies and a major producer and marketer of more than 60 commodities. We operate across a global network of assets, customers and suppliers. We produce, process, recycle, source, market and distribute commodities to support decarbonisation and meet today’s energy needs. We employ over 150,000 people and contractors and have a presence in more than 35 countries. Our activities are supported by a global network of offices and partners.

Glencore supports the Voluntary Principles on Security and Human Rights and the International Council on Mining and Metals. We participate in the Extractive Industries Transparency Initiative. We are committed to decarbonising our operations and have set emissions targets aligned with our Climate Action Transition Plan. For more information see our 2024-2026 Climate Action Transition Plan and the About our emissions calculation and reporting section in our 2023 Annual Report at glencore.com/publications. Note: All applications may be subject to background checks. You will be informed if this is the case. Additional information about the processing of your personal data will be provided during the application process, with explicit consent prior to processing.”