Member Collections & Retention Specialist

Virgin Active South Africa (Pty) Ltd; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading health and fitness organization is seeking a collections agent in Cape Town to recover outstanding membership fees and maintain long-term member relationships. Candidates should possess strong communication and interpersonal skills, have a proven track record in collections, and capability to handle customer complaints. A Matric or equivalent qualification and customer-centric focus are essential. Join a vibrant team focused on promoting active lifestyles and member satisfaction.

Qualifications

• Up to 3 years of experience as a collections agent or similar sales role.
• Proven track record of meeting collections budgets preferably over the phone.
• Must be able to converse, read, and understand English.

Responsibilities

• Handle arrear memberships via telephone or written communication.
• Collect arrears using in-house collections methodology.
• Deal with member queries and complaints professionally.

Skills

Negotiation skills

Communication skills

Customer service

Resilience

Multitasking

Empathy

Interpersonal skills

Education

Matric or equivalent qualification

Tools

CRM software

Job description

A leading health and fitness organization is seeking a collections agent in Cape Town to recover outstanding membership fees and maintain long-term member relationships. Candidates should possess strong communication and interpersonal skills, have a proven track record in collections, and capability to handle customer complaints. A Matric or equivalent qualification and customer-centric focus are essential. Join a vibrant team focused on promoting active lifestyles and member satisfaction.