Manager

TWK Agri (Pty) Ltd.; Mpumalanga; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A hospitality management company is looking for a Manager for their Welverdiend guesthouse in Mpumalanga. The role involves managing daily operations, ensuring high service standards, overseeing events, and supervising staff. Candidates should have a minimum of 7 years' experience in hospitality management and strong customer service skills. The position demands financial awareness and proficiency in reservation systems. Candidates must be flexible in working hours and possess a valid driver's license.

Qualifications

• Minimum of 7 years’ experience managing a guesthouse, lodge, hotel, or similar hospitality establishment.
• Proven experience in function and event management.
• Valid Driver’s License (Code 08) required.

Responsibilities

• Manage the day-to-day operations of the guesthouse.
• Oversee reservations, check-ins, check-outs, and guest communications.
• Ensure exceptional guest service standards.

Skills

People management

Customer service

Organisational skills

Financial awareness

Computer literacy

Education

Matric / Grade 12

Qualification in Hospitality Management

Tools

Booking and reservation systems

Job description

TWK Agri has the following vacancy available: Manager (Welverdiend) within the Financial Services division at Piet Retief, Mpumalanga.

Job Summary

This role involves the overall management of the guesthouse, accommodation, and function operations at Welverdiend, ensuring excellent guest service, smooth daily operations, effective coordination of functions and events, proper staff supervision, and the maintenance of high hospitality and presentation standards at all times.

Responsibilities

• Manage the day-to-day operations of the guesthouse, including accommodation, functions, and events
• Oversee reservations, check-ins, check-outs, and guest communications
• Ensure exceptional guest service standards and memorable guest experiences
• Manage and coordinate functions, conferences, and special events from planning to execution
• Supervise staff, including scheduling, performance management, and training
• Maintain stock control for food, beverage, rooms, and operational supplies
• Ensure cleanliness, presentation, and maintenance of the property at all times
• Handle guest feedback, queries, and complaints professionally and efficiently
• Ensure compliance with health, safety, and operational standards
• Assist with marketing initiatives and promoting the guesthouse and venue

Qualifications and Skills

• Matric / Grade 12
• Relevant qualification in Hospitality Management will be advantageous
• Minimum of 7 years’ experience managing a guesthouse, lodge, hotel, or similar hospitality establishment
• Proven experience in function and event management
• Strong people management and customer service skills
• Excellent organisational and administrative abilities
• Financial awareness, including stock control and cost management
• Computer literate with experience in booking and reservation systems
• Willingness to work flexible hours, including weekends and functions
• Valid Driver’s License (Code 08)

Take the next step in your career with TWK Agri, a trusted leader in agriculture and beyond.

*The company can expire job adverts at any time at their own discretion.

**TWK Agri supports the principles of Employment Equity and reserves the right to prioritize candidates in line with our Employment Equity targets.