Luxury Hotel Porter – Guest Services & Luggage

MORE Collection; Cape Town; On-site; ZAR 80 000 - 100 000; Full time

Job summary

A luxury hospitality group in Cape Town is seeking a Porter to ensure exceptional guest service and manage luggage services. The ideal candidate should possess strong communication skills, a focus on customer service in a luxury environment, and relevant qualifications like First Aid Level 1. Responsibilities include assisting guests with their luggage and ensuring safety protocols. This role requires a proactive attitude, attention to detail, and the ability to work under pressure.

Qualifications

• Sound knowledge of property and company procedures.
• First Aid Level 1 and Basic Fire Fighting qualification.
• Experience in luxury customer service.

Responsibilities

• Provide luggage services as directed.
• Report maintenance issues immediately.
• Assist monitoring telephone calls.

Skills

Customer service

Attention to detail

Communication skills

Teamwork

Time management

Education

First Aid Level 1

Basic Fire Fighting qualification

Job description

A luxury hospitality group in Cape Town is seeking a Porter to ensure exceptional guest service and manage luggage services. The ideal candidate should possess strong communication skills, a focus on customer service in a luxury environment, and relevant qualifications like First Aid Level 1. Responsibilities include assisting guests with their luggage and ensuring safety protocols. This role requires a proactive attitude, attention to detail, and the ability to work under pressure.