Luxury Front Desk & Guest Service Specialist

ACCOR; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading hotel group in Johannesburg is seeking an experienced Front Office professional to deliver exceptional guest services at a luxury hotel. The ideal candidate will have a Qualification in Hospitality Management, at least 2 years' experience in Front Office operations, and be proficient in OPERA Cloud. Responsibilities include ensuring guest safety, maintaining quality standards, and supporting team development. Join a vibrant hospitality environment that values quality and excellence.

Qualifications

• Significant background in Front Office Service of a luxury hotel.
• 2 years of previous experience in hospitality Front Office operations.

Responsibilities

• Utilises software applications and communication tools for guest services.
• Ensures processes that guarantee guest safety and security.
• Assists Front Office Management to deliver world-class service.
• Participates in the development of self and team members.
• Implements processes to maintain confidentiality and security.

Skills

Anticipating future scenarios

Hospitality Management Qualification

Front Office Service Background

Guest Service Enhancement

Proficient in OPERA Cloud

Education

Qualification in Hospitality Management / Leadership

Tools

OPERA Cloud

Job description

A leading hotel group in Johannesburg is seeking an experienced Front Office professional to deliver exceptional guest services at a luxury hotel. The ideal candidate will have a Qualification in Hospitality Management, at least 2 years' experience in Front Office operations, and be proficient in OPERA Cloud. Responsibilities include ensuring guest safety, maintaining quality standards, and supporting team development. Join a vibrant hospitality environment that values quality and excellence.