Loan Accounts Administrator

AVBOB; Centurion; On-site; ZAR 240 000 - 300 000; Full time

Job summary

A reputable financial services organization in South Africa is seeking a detail-oriented Loan Accounts Administrator. You will manage loan accounts, resolve customer inquiries, and ensure compliance with lending regulations. Candidates should have a Grade 12 and ideally a National Diploma in Accounting, alongside 2-3 years of experience in loan servicing or banking. This role offers a competitive remuneration package and opportunities for performance recognition.

Benefits

Competitive remuneration package

Opportunities for performance recognition

Qualifications

• 2-3 years of experience in loan servicing, credit management, or a similar operational environment.
• Solid understanding of the National Credit Act and related lending products.
• Good knowledge of general banking practices.

Responsibilities

• Respond to customer inquiries and complaints regarding loan accounts.
• Compile approved loan applications for processing.
• Ensure compliance with lending regulations.
• Prepare reports on restructured and refinanced loans.

Skills

Attention to detail

Numerical skills

Problem-solving abilities

Interpersonal skills

Analytical thinking

Education

Grade 12 (Essential)

National Diploma in Accounting, Financial Accounting, or Banking (Advantageous)

Tools

MS Office

Job description

We are looking for a detail-oriented Loan Accounts Administrator to join our team. In this role, you will be responsible for managing loan accounts, ensuring payments are correctly allocated, and assisting customers with inquiries related to their loan accounts.

You will be working for a company that is over 100 years old with strong values. In return for your services, you will be paid a competitive remuneration package. You will be working for an organization that values employee development and rewards excellent performance.

Responsibilities include:

• Respond to customer queries and complaints regarding loan accounts, ensuring timely resolution.

• Compile and forward approved loan applications to the Finance team for timely processing.

• Capture and analyze refinancing loan applications and determine customer affordability.

• Minimize bad debts and maximize profits by executing effective credit application, evaluation, and approval processes.

• Restructure loan accounts per customer requests and prepare payment reversal files.

• Provide settlement quotations to customers and ensure proper allocation of funds.

• Investigate ad-hoc payments and coordinate with the Finance team for allocation.

• Uphold compliance with lending regulations and AVBOB Financial Services' risk policies.

• Assist with internal and external audits related to loan operations.

• Ensure confidentiality and security of sensitive financial information.

• Assist customers with loan-related inquiries and guide them through repayment obligations.

• Finalize loan applications within agreed turnaround times and respond to customer queries efficiently.

• Prepare reports on restructured loans, refinanced loans, payment reversals, and written-off accounts.

• Support team with general administrative duties, including filing, document retrieval, and correspondence.

• Draft memorandums and recommendations for management consideration regarding loan application exceptions.

• Grade 12 (Essential)

• National Diploma in Accounting, Financial Accounting, or Banking (Advantageous)

• 2–3 years of experience in loan servicing, credit management, banking, lending, or a similar credit operational environment.

• Good knowledge of general banking practices and procedures.

• Solid understanding of the National Credit Act (NCA), lending products, and features.

• Computer literate (MS Office).

• Experience in the banking and financial services industry.

• High attention to detail and accuracy.

• Strong numerical and reasoning skills.

• Initiative and problem-solving abilities.

• Analytical thinking and decision-making capabilities.

• Strong interpersonal skills.

• Ability to manage multiple priorities and meet deadlines effectively.

Equity Statement: We are committed to Employment Equity when recruiting internally and externally. It is company policy to promote from within wherever possible. “Preference will be given to suitably qualified individuals from previously disadvantaged groups in South Africa.”