Key Account Manager

University of Fort Hare; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading educational institution in Cape Town is looking for a Key Account Manager to enhance client relations and operational efficiency. The ideal candidate will have at least 2 years of experience in the Temporary Employment Services sector. Responsibilities include managing client queries, conducting site inductions, and ensuring site productivity. Proficiency in MS Excel, excellent communication skills, and a valid driver's license are essential for this role.

Qualifications

• Minimum of 2 years experience in a similar role in Temporary Employment Services or Logistics.
• Valid Driver’s License & Own Vehicle are non-negotiable.

Responsibilities

• Act as the first call for client queries with quick responses.
• Maintain regular client engagement and satisfaction.
• Identify opportunities to grow existing clients.
• Conduct basic site inductions and safety briefings.
• Ensure employee shifts are filled and maintain productivity.

Skills

MS Excel proficiency

Excellent communication skills

Problem-solving abilities

Team leadership

Job description

South Africa - Western Cape, Cape Town - North (Durbanville/ Kraaifontein/Brackenfell)

Due to continued growth, Measured Ability Outsourcing Group, a leading Temporary Employment Services (TES) agency, is seeking to employ a Key Account Manager for our Cape Town branch. This role is critical to ensuring seamless on-site leadership, and meeting client expectations by ensuring excellent client relationships, operational efficiency, and continuous business growth.

Site Location

Northern Suburbs, Cape Town

Requirements

• A Minimum of 2 Years working experience in a similar role in the Temporary Employment Services (TES) industry or Logistics & Warehousing Industries.
• Strong MS Excel proficiency.
• Great communicator.
• Confident team leader with strong problem solving ability.
• Valid Driver’s License & Own Vehicle (non-negotiable).

Key Responsibilities

• Act as the first call for all client queries, ensuring quick and professional responses at all times.
• Maintain regular client engagement, including scheduled check-in meetings to ensure satisfaction and identify needs.
• Identify opportunities to grow existing clients, including increasing headcount and expanding services.
• Identify gaps in operational performance and proactively provide solutions.
• Conduct basic site inductions and safety briefings.
• Ensuring appropriate site rules are in place.
• Equip employees with correct PPE.
• Assist with coordination of staff on site.
• Sound knowledge of labour-related HR/IR processes
• Maintain client satisfaction.
• Closely working with payroll data.
• Ensure employee shifts are being filled.
• Focus on productivity on site.
• Well-organized.
• The ability to mediate to resolve issues, including involvement in disciplinary action.
• An understanding of legal responsibilities.