Junior IT Support Technician

Pro-Match Recruitment; Centurion; On-site; ZAR 50,000 - 200,000; Full time

Job summary

An IT company in Centurion is seeking a detail-oriented Junior IT Support Technician to manage Microsoft 365 tenants, provide exceptional customer service, and ensure optimal performance of client networks. The ideal candidate has 3-4 years of experience in IT, strong problem-solving skills, and a commitment to high-quality service. This role offers a competitive salary ranging from R12,000 to R25,000, fuel reimbursement, and opportunities for professional development.

Benefits

Fuel Reimbursement

Opportunities for professional development

Collaborative work environment

Qualifications

• 3-4 years of practical experience with Microsoft 365, including tenant setup and configuration.
• Strong problem-solving skills and the ability to work well under pressure.
• Ability to adapt and learn quickly in a dynamic IT environment.

Responsibilities

• Utilize in-depth knowledge of Microsoft 365 to set up and configure tenants.
• Monitor client networks and servers to proactively identify and address issues.
• Maintain accurate documentation of configurations and procedures.

Skills

Attention to Detail

Problem Solving

Communication Skills

Client Service

Education

Matric

Microsoft 365 certified Modern Desktop Administrator Associate

Microsoft 365 Fundamentals

Tools

Microsoft 365

CCNA or MTCNA

Job description

Overview

Junior IT Support Technician. IT company in Centurion is looking for a detail-oriented Junior IT Support professional to join our team. The ideal candidate will have 3-4 years of hands-on experience with Microsoft 365 and possess the skills necessary to set up, configure tenants, maintain, and monitor networks and servers. This role requires a strong attention to detail, the ability to work efficiently under pressure, and a commitment to delivering excellent service to our clients.

Duties & Responsibilities

• Microsoft 365 : Utilize your in-depth knowledge of Microsoft 365 to set up, configure, and troubleshoot M365 tenants for our clients.
• Attention to Detail : Maintain a keen eye for detail when working on client projects, ensuring accuracy and precision in all tasks.
• Client SLA Management : Collaborate with team members to establish and maintain Service Level Agreements (SLAs) with clients, ensuring that all commitments are met or exceeded.
• Network and Server Monitoring : Monitor client networks and servers to proactively identify and address issues, ensuring optimal performance and reliability.
• Maintenance Tasks : Execute routine maintenance tasks to keep client systems and networks running smoothly, including updates, patches, and system optimizations.
• Problem Solving : Diagnose and resolve IT-related issues efficiently, both independently and as part of a team.
• Documentation : Maintain accurate documentation of configurations, changes, and procedures for client environments.
• Customer Service : Provide exceptional customer service, effectively communicating with clients to understand their needs and resolve their IT concerns.
• Team Collaboration : Collaborate with senior IT support staff to learn and grow your skills while contributing to team projects and goals.

Desired Experience & Qualification

• Matric
• Own vehicle required must be reliable
• 3-4 years of practical experience with Microsoft 365, including tenant setup and configuration.
• Strong problem-solving skills and the ability to work well under pressure.
• Excellent communication and interpersonal skills.
• A commitment to delivering high-quality service and meeting client expectations.
• Basic knowledge of network and server administration.
• Ability to adapt and learn quickly in a dynamic IT environment.
• Microsoft 365 certified Modern Desktop Administrator Associate
• Microsoft 365 Fundamentals
• CCNA or MTCNA beneficial
• Microsoft 365 Certified : Messaging Administrator Associate (Advantage)
• Self-motivated with the ability to work with minimal direction.
• Ability to handle confidential matters, set priorities, work well under pressure with attention to detail.

Package & Remuneration

• R12 000-R25 000
• Fuel Reimbursement
• Opportunities for professional development and growth within the company.
• Collaborative and innovative work environment.
• Exposure to a variety of IT projects and technologies.
• Supportive team culture that values your contributions