Junior Account Manager

Modern Day Talent; Wes-Kaap; Hybrid; ZAR 200,000 - 300,000; Full time

Job summary

A leading property photography company is looking for a Junior Account Manager in Cape Town. In this hybrid role, you will manage client relationships, ensure excellent customer service, and identify opportunities for upselling. This position requires 3+ years of experience in a client-facing role and strong communication skills. The company offers a supportive environment and the chance to be part of a fast-growing team.

Benefits

Hybrid working structure

Opportunity to work with international team

Training and support provided

Qualifications

• 3+ years of experience in customer service, account management or a client-facing role.
• Ability to work independently while following processes.
• An interest in photography or real estate is a plus.

Responsibilities

• Serve as the primary contact for US-based clients.
• Handle incoming requests, enquiries, and updates with professionalism.
• Build and maintain strong client relationships.
• Support the sales team by providing warm leads.

Skills

Customer service experience

Excellent communication skills

Empathy and emotional intelligence

Problem-solving ability

Proactive mindset

Job description

Job Title: Junior Account Manager

Location: Cape Town, South Africa

Working Pattern: Hybrid - 4 days in office in Claremont, 1 day remote

Working Hours: US East Coast hours | 3pm–11pm SAST

Reports to: Senior Management Team

Salary Range: R20,000 - R27,000 gross per month

Overview

Our client is a leading property photography company, capturing stunning, high-quality images and video tours for real estate agents and homeowners across the UK and the US. Their mission is to help homes shine in the market, and our talented team delivers exceptional visual content with speed, creativity, and professionalism.

They are expanding their international team and looking for a dynamic Junior Account Manager to join them. This hybrid role blends day-to-day customer service with proactive account management, ensuring their clients feel supported, valued, and excited to work with them.

Role

This is a unique hybrid position designed for someone who can juggle relationship management with efficient customer service. You’ll be the friendly, capable first point of contact for clients from handling queries, coordinating with the internal teams, and following up to make sure everything runs smoothly. At the same time, you’ll nurture accounts, spot opportunities for upselling and cross-selling, and play a part in client retention.

It’s an ideal role for someone with 3+ years of experience in a client-facing role who’s organised, commercially aware, and thrives on helping people.

Responsibilities

• Serve as the primary contact for US-based clients, handling incoming requests, enquiries, and updates with professionalism and warmth.
• Conduct initial diagnostics on client needs or issues, coordinating with relevant internal teams for resolution.
• Keep clients informed with timely, proactive communication.
• Build and maintain strong client relationships to encourage loyalty and repeat business.
• Identify opportunities for upselling and cross-selling our clients' services.
• Support the sales team by handing over warm leads and contributing to revenue growth.
• Be a liaison for photographers, coordinating with them to resolve any issues they might have regarding shoot locations, customer issues etc.
• Maintain accurate records of client interactions and updates in our CRM system.
• Provide feedback to internal teams to improve processes, customer experience, and service delivery.

Qualifications

• 3+ years of experience in customer service, account management, or a similar client-facing role.
• Excellent written and verbal communication skills.
• A strong sense of empathy, emotional intelligence, and problem-solving ability.
• Comfort working in a fast-paced environment, managing multiple priorities at once.
• The ability to work independently while following processes and instructions.
• A proactive mindset, always looking for ways to improve client satisfaction and retention.
• An interest in photography or real estate (nice to have, but not essential).

What We Offer

• Hybrid working structure (4 days in office, 1 day remote).
• Opportunity to work with a dynamic international team.
• Training and support to help you succeed in both the customer service and account management aspects of the role.

The chance to be part of a creative, fast-growing company making homes stand out in the market.