It Support Engineer

Als Limited; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A global technology firm is seeking a highly motivated Information Technology Support Engineer to join their team in Johannesburg. The successful candidate will provide frontline technical support across the Sub-Sahara region, including troubleshooting hardware, software and network issues. Candidates should possess a Grade 12 education and relevant certifications, with at least 2 years' experience in a multinational environment. Strong communication skills and the ability to work with diverse cultures are essential. This role offers a dynamic and engaging work environment.

Qualifications

• Strong interpersonal and communication skills are a must.
• Excellent problem solving and decision-making abilities required.
• Minimum 2 years' experience with computers and networks needed.

Responsibilities

• Provide frontline technical support across the Sub-Sahara region.
• Troubleshoot hardware, software, and network issues.
• Log, track, and close helpdesk tickets in a timely manner.

Skills

Interpersonal skills

Analytical skills

Technical problem-solving

Time management

Effective communication

Education

Grade 12

MCSE, A+, N+ or similar certifications

Tools

LAN

Wi-Fi

Routers

Switches

Job description

Location : Johannesburg, South Africa

Department : Southern Africa - Geochemistry Business Unit

About the Role

ALS is seeking a highly motivated Information Technology Support Engineer to join our Southern Africa team.

Based in Johannesburg and reporting to the IT Manager SSA, the successful candidate will provide technical support across all countries within the Sub‑Sahara region.

This role involves frontline support, troubleshooting, helpdesk functions, and participation in IT projects.

Key Responsibilities

• Adhere to ALS Health & Safety Foundation Standards
• Demonstrate company core values
• Follow ALS policies, procedures, and local legislation
• Respond to technical assistance requests (in person, phone, or electronically)
• Perform general helpdesk functions
• Troubleshoot hardware, software, and network issues
• Install and maintain software, PCs, laptops, and printers
• Clean, modify, and repair computer hardware
• Support regional IT projects
• Provide user training and develop supportive documentation
• Provide direct end‑user support across ALS Laboratories
• Ensure efficient IT service availability and incident management
• Deliver responsive frontline support via telephone, helpdesk, and remote tools
• Monitor IT systems to ensure operational integrity
• Log, track, and close helpdesk tickets timeously (within 3 hours for new tickets)
• Maintain accurate IT asset and equipment records
• Communicate consistently with staff regarding ticket status
• Create and maintain user accounts
• Build and install hardware and software following Group SOE
• Assist with onboarding, system setup, and end‑user documentation

Required Competencies

• Strong interpersonal and communication skills
• Highly organised, flexible, and a team player
• Excellent problem solving and decision‑making abilities
• Maintains confidentiality, integrity, and accountability
• Ability to work with diverse cultures
• Technical Competencies: Strong numerical and analytical skills
• Ability to multitask and meet tight deadlines
• Effective verbal and written communication
• Strategic thinking and implementation abilities

Qualifications & Experience

• Grade 12 essential
• MCSE, A+, N+ or similar certifications
• Minimum 2 years' experience with computers and networks in a multinational environment
• Experience with Domain and Workgroup environments
• Solid knowledge of LAN, Wi‑Fi, routers, switches, and network configuration
• French and English language skills advantageous
• Willingness to travel