IT Desktop and Network Support Dispatch Pietermaritzburg, South Africa

BRILLIANT COMPUTERS CITADEL AND INFORMATION TECHNOLOGY; Pietermaritzburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading IT company in Pietermaritzburg is seeking an individual for physical onsite assistance in remote troubleshooting and remediation of network devices. Responsibilities include identifying equipment types, performing basic checks, and coordinating with the Remote Support Team. The candidate will need a laptop with necessary terminal tools and basic networking knowledge. This is an opportunity to work in a dynamic environment, supporting professional setups and learning within the network support field.

Qualifications

• Basic understanding of networking devices and their functions.
• Ability to follow detailed remote instructions accurately.
• Proficiency in performing basic cable handling and checks.

Responsibilities

• Provide physical onsite assistance for remote troubleshooting.
• Perform basic checks including link light and cable reseat.
• Coordinate with the Remote Support Team for verification.

Skills

Basic understanding of network devices

Following remote instructions

Cable handling skills

Basic configuration skills

Tools

Laptop with terminal tools

Console cable and adapters

Basic screwdriver kit

Cable testing tools

Crimping tool and cutter

Labelling machine

Job description

Overview

Physical onsite assistance to enable remote troubleshooting and remediation. Console connectivity to network devices (switch/router/firewall) as instructed by the Remote Support Team. Providing physical access support to the Remote Support Team (e.g., opening racks, locating devices/ports, power cycling per instruction). Visual verification and reporting (LED status, link status, alarms, fan/power status, cabling condition).

Responsibilities

• Engineer must have basic understanding of network devices sufficient to identify network equipment types, ports, power supplies, uplinks, and patch panel layouts.
• Follow remote instructions accurately (step-by-step) without deviating from approved runbooks.
• Perform basic checks: link lights, port mapping verification, cable reseat, label verification.
• Network Device Rack & Stack: Rack mounting/unmounting of network devices per site rules and safety practices.
• Patch and dress cables to basic professional standard (as instructed).
• Coordinate with Remote Support Team for post-install verification.
• Basic Configuration: Perform basic level initial actions (only as instructed by the Remote Support Team).
• Connecting console and granting remote access session (screen share/terminal access where applicable).
• Executing clearly provided command steps (copy/paste) when approved.
• Applying basic baseline actions (e.g., set management IP/VLAN) only when explicitly instructed and approved.

Requirements

Required Tools

• Laptop (Windows/macOS) with terminal tools (e.g., PuTTY/teams/Anydesk) and with full administrator rights.
• Console cable (e.g., RJ45-to-USB/Serial as applicable) and required adapters
• Spare Patch Cord/Cable (5m) x 2
• Basic screwdriver kit (Phillips/flathead/torx as applicable)
• Basic cable testing tools for damage identification (e.g., cable tester; other basic testers)
• Crimping tool and cutter
• RJ45 terminator (surplus)
• Labelling Machine