Insurance Complaints Investigator and Resolution Specialist

CXP are now part of the Huntswood Group; KwaZulu-Natal; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading customer service company in KwaZulu-Natal is seeking a Complaints Specialist to thoroughly investigate and resolve customer complaints while ensuring good outcomes and compliance with company policies. The ideal candidate will possess a Matric qualification, a strong background in complaint handling, and excellent communication skills, particularly in customer interactions. Join a dynamic team dedicated to enhancing customer satisfaction and streamlining processes.

Qualifications

• Track record in resolving customer dissatisfaction while balancing needs.
• Experience in the insurance industry is essential.
• Ability to summarize findings accurately in writing.

Responsibilities

• Investigate and resolve customer complaints thoroughly.
• Liaise with business areas to conduct full investigations.
• Provide feedback on complaint outcomes and trends.

Skills

Complaint handling experience

Excellent communication skills

Problem-solving skills

Organizational skills

High resilience and tenacity

Education

Matric / NQF level 4

Job description

A leading customer service company in KwaZulu-Natal is seeking a Complaints Specialist to thoroughly investigate and resolve customer complaints while ensuring good outcomes and compliance with company policies. The ideal candidate will possess a Matric qualification, a strong background in complaint handling, and excellent communication skills, particularly in customer interactions. Join a dynamic team dedicated to enhancing customer satisfaction and streamlining processes.